Thank you for choosing HUAWEI Support Service

Spare a few seconds and answer a short survey.
You may receive a push notification similar to the one below. Please share your thoughts and help us improve your experience. * Normally, you’ll receive the first survey within a month after activating your new phone, and the second survey will be sent to you during the second half of the year.
Rate your level of satisfaction with HUAWEI Services! Share your happiness and service story by completing the satisfaction survey.

10 - satisfied

10 - not at all satisfied

Choose the type of service you're received from HUAWEI

Rate HUAWEI Service
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Choose South Africa

Ways to redeem your gifts:
(1) Redeem via postal service:
(2) Redeem by visiting Huawei Customer Service Centers:

(1) Redeem via postal service:
Leave your contact details with us in the remark section before 31st December 2020 and once you have completed our survey , You will receive a gift as part of our gratitude to you.

FAQ:

Q1: When will I receive the survey?

A: Normally, you’ll receive the first survey within a month after activating your new phone, and the second survey will be sent to you during the second half of the year.

Q2: What are the pre-conditions to receive the survey effectively as possible?

A: The pre-conditions to receive the survey effectively as possible

1. Activate "User Experience Improvement Plan"

2. Activate "Support" App


*T&C Apply:

If you rate us 10 under the “Service Experience” section, as our gratitude, you can redeem a prize either by visiting Huawei Customer Service Centers and provide the screenshot of your ratings of Huawei Service or by leaving your email address/phone number in the comment box so that we can get in touch with you to send the gift via postal service.

The purpose of collecting the email address/phone number is only to contact you regarding the information required for postal service so as to send the gift to the right address of yours.