Thank you for choosing HUAWEI Support Service

OUT OF
Spare a few seconds and answer a short survey.
You may receive a push notification similar to the one below. Please share your thoughts and help us improve your experience. * Normally, you’ll receive the first survey within a month after activating your new phone, and the second survey will come after a half year.
Rate your level
of satisfaction
with HUAWEI Services! Share your happiness and service story by completing the satisfaction survey.

10 - satisfied

00 - not at all satisfied

Choose the type of service
you're received from HUAWEI

Rate HUAWEI Service
Take a screenshot

Choose South Africa

Ways to redeem your gifts:
(1) Redeem via postal service:
(2) Redeem by visiting Huawei Customer Service Centers:

(1) Redeem via postal service:

Leave your email address/phone number in the remarks before the 31st December 2019 and the first 1000 people who complete our survey will receive a free gift from us.

Feedback and Suggestions

Please add any feedback that you believe can help improve our products and services in the future.

(2) Redeem by visiting Huawei Customer Service Centers:

HUAWEI Customer Service Centre - Menlyn Park Shopping Centre
Menlyn Park Shopping Centre , Shop LG4 Cnr Atterbury Road & Lois Avenue Menlo Park Pretoria 0181, Gauteng, South Africa Open hours: Mon – Thur: 9AM – 8PM, Fri – Sat: 9AM – 9PM, Sun: 9AM – 6PM

FAQ:

Q1: When will I receive the survey?

A: Normally, you’ll receive the first survey within a month after activating your new phone, and the second survey will come after a half year.

Q2: What are the pre-conditions to receive the survey effectively as possible?

A: The pre-conditions to receive the survey effectively as possible

1. Activate "User Experience Improvement Plan"

2. Activate "HiCare" App

*T&C Apply:

If you rate us 10 under the “Service Experience” section, as our gratitude, you can redeem a prize either by visiting Huawei Customer Service Centers and provide the screenshot of your ratings of Huawei Service or by leaving your email address/phone number in the comment box so that we can get in touch with you to send the gift via postal service.

The purpose of collecting the email address/phone number is only to contact you regarding the information required for postal service so as to send the gift to the right address of yours.