[HUAWEI] The step count on my watch/band is inaccurate
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HUAWEI TalkBand B6，HUAWEI Band 4 Pro，HONOR Band 5 Sport，HUAWEI TalkBand B3 Lite，HUAWEI WATCH GT 3 SE，PORSCHE DESIGN HUAWEI Smartwatch，HUAWEI WATCH GT 3 Pro，HUAWEI WATCH GT Runner，HUAWEI WATCH GT 2e，HUAWEI WATCH GT Cyber，HUAWEI WATCH GT 2 Pro，HONOR Band 5i，HUAWEI WATCH 4 Pro Space Edition，HUAWEI WATCH FIT 3，HUAWEI WATCH FIT 2，HUAWEI WATCH | ULTIMATE DESIGN，HUAWEI WATCH Ultimate，HONOR Watch ES，PORSCHE DESIGN | HUAWEI WATCH GT 2，HUAWEI WATCH FIT mini，HUAWEI Band 3e，HUAWEI WATCH 2 Classic，HUAWEI WATCH D，HONOR MagicWatch 2，HUAWEI Band 6 B10，Honor BAND 4 Running，PORSCHE DESIGN | HUAWEI Smartwatch，HUAWEI WATCH GT，HUAWEI WATCH FIT，HONOR Watch GS Pro，HUAWEI Talkband B5，HUAWEI WATCH 4，HONOR Band 6，HUAWEI WATCH 3，HUAWEI WATCH 4 Pro，HUAWEI S-TAG，HUAWEI Band 4e，HUAWEI WATCH 3 Pro，HUAWEI Band 7，HUAWEI WATCH FIT new，HUAWEI Band 6，HUAWEI Band 2，TalkBand B2，HUAWEI Band 4，HUAWEI WATCH GT 2，Honor Band 4，HUAWEI WATCH GT 4，HUAWEI WATCH Buds，HUAWEI WATCH GT 3
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| [HUAWEI] The step count on my watch/band is inaccurate |
- The accelerometer is used to count steps. Sometimes, your watch/band may mistake bumps in the road or arm movements when cycling, driving, riding a car, or washing dishes as steps, causing the step count to increase.
- Your watch/band may fail to record your steps in real time if you walk a few steps and suddenly stop, or your walking posture is not recognised. However, these steps will eventually be tallied in the total step count.
- Step counting principles, hardware, software, and other configurations may vary between products and brands, causing the step counts from HUAWEI watches/bands to differ from those from products of other brands.
The step count on the watch/band differs from that in the Huawei Health app
Both the watch/band and the phone use the accelerometer to count steps. The sensor identifies steps based on movement and acceleration in different directions.
- Since phones tend to be placed in pockets or bags, the sensor mainly detects the change of acceleration of gravity (vertically). However, the watch/band is usually worn on the wrist, and the sensor mainly detects arm movement, which is more accurate and scientific. These different detection modes may lead to different step counts.
- The Huawei Health app intelligently merges the data recorded by the watch/band and phone that have been logged in to with your HUAWEI ID, whereas the watch/band displays only the step count it records.
The step count on the watch/band is inaccurate or the watch/band does not count steps
- Update your watch/band to its latest version.
- It takes 15 seconds for the step count algorithm to recognise your steps. Try walking about 20 steps and checking whether the step count displays as normal.
- Restart your watch/band and check whether the step count is accurate.
- Restore your watch/band to its factory settings, pair it with your phone, and see if the issue is resolved.
- Back up important data before restoring your watch/band to its factory settings to prevent data loss.
- If your watch/band is paired and connected with a HarmonyOS/Android phone, please refer to this.
- If your watch/band is paired and connected with an iPhone, please refer to this.
- After the factory reset:
- If your watch/band still counts your steps inaccurately, call the Huawei customer service hotline for further assistance.
- If your watch/band still does not count your steps, bring your device and proof of purchase to a nearby Huawei Customer Service Centre for assistance.
Thanks for your feedback.