Malaysia HUAWEI Care-Extended Warranty for PC

Applicable products： PC
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Malaysia HUAWEI Care-Extended Warranty for PC

1. Product Introduction

What is HUAWEI Care-Extended Warranty for PC

Considering the high maintenance cost for Huawei-branded PC expired from 1-year limited warranty, Huawei launches HUAWEI Care - Extended Warranty, which extends the warranty for 1 year based on the the original period, to help you reduce the maintenance cost and provide quality service. During the extended warranty period, all warranty services will be available for the covered product.

Validity Period

The validity period will start from the date of purchase of the service to the date of expiration of 12-months term. The exact expiration time will be 24: 00 of the expiry day.

2. Availability

You can check product categories and product models of HUAWEI Care-Extended Warranty for PC from Huawei official webiste: https://consumer.huawei.com/my/support/huawei-care-extended-warranty/#a2.

3. HUAWEI Care Product Purchase

Purchase Channels

Purchase Methods

Purchase Channels

Online Purchase Channels

Offline Stores

Customers can purchase HUAWEI Care - Extended Warranty with a new HUAWEI-branded device.

VMALL
  • Huawei Experience Store(HES)
  • Authorized Service Center(ASC)

Repurchase HUAWEI Care - Extended Warranty within a specified period of the HUAWEI-branded device purchase.

N/A
  • Huawei Experience Store(HES)
  • Authorized Service Center(ASC)

Conditions

  • You can buy HUAWEI Care-Extended Warranty from the same sales channel when purchasing eligible HUAWEI devices.
  • Conditions to repurchase from offline stores:
    • HUAWEI Care-Extended Warranty can only be repurchased offline. You can repurchase extended warranty service in any HES and ASC. For details, please consult the store staff via Huawei hotline 1800-22-0086.
    • HUAWEI Care-Extended Warranty can be repurchased within 10 months from the product e-warranty card activation date. If you are not sure how long it is since the product has been purchased, please contact Huawei hotline 1800-22-0086 to confirm it.
    • Product status: HUAWEI Care-Extended Warranty repurchase is available to in-warranty products with no cosmetic defects, serious bending or deformation, unauthorized product disassembly or repair, liquid damage or collision according to the detection result by Huawei customer service center.
    • If you had received a free of charge Extended Warranty Service Product during “NO WORRIES” campaign, you are not eligible to purchase Extended Warranty Service Product.

Number-of-times Limit

HUAWEI Care-Extended Warranty for PC purchase will be available to each product (subject to the SN) for once.

Proof of Purchase

You can apply for valid proof of HUAWEI Care product purchase from sellers. Please refer the following table for more information about the available proofs.

Purchase Channels

Available Proof Types

Notes
  • VMALL

E-invoice, paper invoice, receipt

The screenshots of the HUAWEI Care product purchase order can also be used as valid proof.
  • Huawei customer service centers
  • Huawei Experience Stores

E-invoice, paper invoice, receipt, signed and stamped HUAWEI Care product purchase agreement

HUAWEI Care product purchase agreement should be issued following the standard template by Huawei customer service centers or retail stores.

4. About the Purchased HUAWEI Care Product Coverage

Covered Product

The purchased HUAWEI Care-Extended Warranty for PC is only applicable for the registered device (subject to the device SN).

Activation & Termination Time

  • The coverage of HUAWEI Care-Extended Warranty for PC will be activated automatically after purchase. And the activation time varies by purchase channels, please refer to the table below for more information:

Purchase Method

Purchase Channel

Coverage Activation Time

Purchase with new device

VMALL

Within 24 hours of the product signing time

Offline stores

Within 24 hours after product purchase

Repurchase

Offline stores, ASC

Within 24 hours after HUAWEI Care product purchase
  • The coverage of HUAWEI Care-Extended Warranty for PC will terminate automatically in any of the following situations:
    • The registered device is expired from the coverage validity period.
    • Accroding to the product detection, the registered product has been repaired or disassembled by unauthorized parties before.
    • It is proved that the product has been damaged on purpose for coverage claim.

Transfer

  • Since the purchased HUAWEI Care-Extended Warranty for PC is only applicable for the registered device (subject to the device SN), it cannot be transferred unless the registered device or device mainboard has been replaced. If you need coverage transfer service for other situations, please contact the seller for further information.
  • Validity period after coverage transfer: If the registered device has been replaced due to performance faults, the coverage can be transferred to the replacement device, the 1 year validity period will be continue counted same as old device.

Cancellation

  • Within 7 days of HUAWEI Care-Extended Warranty for PC, the coverage can be cancelled with the covered device return, if it has not been claimed yet, after which the coverage will be invalid. Please contact the seller for detailed information about the cancellation request.
  • For any other situations, HUAWEI Care-Extended Warranty for PC cancellation will be denied. Besides, the coverage is only available to the registered device, and it is not transferrable.

5. HUAWEI Care Product Applicable

Available Service Access

The following table lists the available and unavailable service accesses for HUAWEI Care-Extended Warranty for PC:

Available Service Access

Unavailable Service Access
  • Walk-in appointment
  • Door-to-door service
  • Walk-in repair
  • Postal repair

-

Conditions

  • The PC is not expired from the validity period of the HUAWEI Care-Extended Warranty.
  • Non-human caused peformance faults occur on the PC.

Number-of-times Limit

Within the validity period, there is no number-of-times limit for customers to get repair services under HUAWEI Care - Extended Warranty.

Reasons Why the Coverage Would be Denied

Services covered by HUAWEI Care-Extended Warranty for PC would be denied when the product is at any one of the following situations:

No.

Situations

1

The device is expired from the validity period of the HUAWEI Care product.

2

Products with damage due to users' misuse.

3

The product has been reworked, disassembled or repaired by any unauthorized person.

4

Normal wear and tear of the product.

5

Damage due to accidental or human factors, such as parts oxidation, damage caused by dropping, improper voltage input, excessive squeezing, and main board deformation.

6

Damage caused by injection of foreign matters, such as liquid, corrosion and insects.

7

Damage due to improper installation, use, maintenance, and storage, such as using third-party hardwares like data cable or adapter, installation of third-party software, improper testing, or the connection to a device which is not authorized by Huawei/Honor or not comaptible with the product.

8

Removed, damaged, or illegible product nameplate, SN barcode, and tamper tape.

9

Damage caused by force majeure (such as fire, earthquake, and flood).

10

Damage on a product that is confirmed to be lost.

11

Any part of the host is lost.

6. Comparison with Other Insurance Products

3rd-party Insurance Products

HUAWEI Care Products

3rd-party Insurance Products

You can check the coverage and validity period on HUAWEI official website.

The coverage, validity period information and repair status is not available on HUAWEI official website. Also ineligible for original warranty.

You can get HUAWEI-certified services from official channels.

You need to contact the 3rd-party product seller instead of HUAWEI to get the covered services.

If there is no additional damage other than the repair part, the after-service device will still be eligible for 90-day warranty or the remaining device warranty, whichever is longer.

Warranty status of the after-service device will be determined by the 3rd-party insurance product seller.

7. Instructions

Purchase

Purchase Methods

Purchase Channels

Operation

Purchase with new device

Online

Vmall

You can purchase extended warranty service with your new device in Vmall>Buy>Warranty Service.

1. Visit HUAWEI Store

2. Select the product that you would like to purchase.

3. Choose "Extended Warranty", and click "BUY NOW".

Offline
  • Authorized Service Center-Exclusive (ASC-E)
  • Authorized Service Center-Mutiplebrands (ASC-M)
  • Huawei Experience Store (HES)

You can purchase extended warranty service with your new device in HES/ASC. For details, please consult the store staff.

Repurchase

Online

Vmall

1. Enter the purchase page, insert the Series number & verification code, and click continue.

2. Select the HUAWEI Care that suites you.

3. Fill in the relevant information and complete the payment.

Offline
  • Authorized Service Center-Exclusive (ASC-E)
  • Authorized Service Center-Mutiplebrands (ASC-M)
  • Huawei Experience Store (HES)

You can repurchase extended warranty service in any HES/ASC within 10 months after the device was purchased. For details, please consult the store staff.

Enquiry

Inquire Channels

Operation

Official Website

Hotline

You can inquiry HUAWEI Care-Extended Warranty via Huawei Consumer Hotline:1800 22 0086 （English, Mandarin, Bahasa Malaysia), Mon to Sat, 9:00am-6:00pm.
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