The screen on my HUAWEI phone/tablet jumps randomly

Applicable products： Tablet，Smartphone
Applicable system: EMUI 10.0.1, EMUI 10.1.1, EMUI 13.0, EMUI 3.0, EMUI 3.1, EMUI 4.0, EMUI 5.0, EMUI 9.1.1, EMUI 5.1, EMUI 9.0.1, EMUI 8.0, EMUI 8.1, EMUI 9.0, EMUI 8.2, EMUI 9.1, EMUI 10.0, Android 8.1.0, EMUI 12.0, EMUI 10.1, EMUI 11.0, HarmonyOS 3.1, HarmonyOS 4.0, MagicUI 3.0, MagicUI 2.1, MagicUI 4.0, MagicUI 3.1, Magic UI 3.0.1, MagicUI 2.0, Magic UI 3.1.1, HarmonyOS 3.0, HarmonyOS 2.0, Magic UI 2.0, Magic UI 2.0.1, Magic UI 3.0, Magic UI 2.1, Magic UI 2.1.1, Magic UI 4.0, Magic UI 3.1, HarmonyOS 2.0, HarmonyOS 2.0.1
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The screen on my HUAWEI phone/tablet jumps randomly

Problem:

The touchscreen jumps randomly or is prone to ghost touches.

Cause:

1. It could be caused by the use of a non-HUAWEI charger.

2. It could be caused by a third-party lock screen app.

3. The touchscreen hardware may be faulty.

Solution:

  1. If the issue only occurs when you are using a third-party charger or charging the device in a fixed place, it is recommended that you use a HUAWEI charger or charge the device in another place (with a different power supply).
  2. Check whether the issue only occurs when you are using a third-party screen lock app, for example, check whether the screen automatically jumps to the lock screen or camera screen. In this case, uninstall any such third-party screen lock apps.
  3. If the screen of your phone/tablet jumps only in certain areas, the screen hardware may be faulty. In this case, back up your data and take your device to a nearby Huawei Customer Service Center for assistance.

If the issue persists or you encounter any difficulties, back up your data and take your device and proof of purchase to a Huawei Customer Service Center for assistance. If it is not convenient for you to go to a Huawei Customer Service Center, you can apply for postal repair through the My HUAWEI app, the Huawei consumer business website, or the official Huawei customer service WeChat account.

To learn more:

The touchscreen on my HUAWEI phone/tablet doesn't respond or responds slowly

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