Vip Service
Vip Service

Getting Started with VIP Service

Congratulations on your new HUAWEI device experience, which comes with an exclusive HUAWEI VIP Service that will maximise the potential of your new device. As part of this service, our expert service partners will help you:
Explore Huawei AppGallery

Explore Huawei AppGallery, your open gateway to the world of apps. Click here to install on your device.

Click here to find more app installation guides.

Transfer your Data

Seamlessly transfer your apps, contacts, photos, videos, calendars and more, from your old to your new Huawei device.

Click here for more details on how to transfer you data.

Create a Huawei ID

Instantly unlock the benefits of a personalized user experience through your Huawei ID.

Click here to learn more about Huawei ID.

Get Free Cloud Storage

Receive 5GB free cloud storage through Huawei Cloud. With 50GB* or 15GB free cloud storage for the first 12 months.

*50GB cloud storage through Huawei Cloud is dedicated to Huawei Mate Xs , Huawei P40 Pro, Huawei P40, Huawei MatePad Pro.

Click here to find out how to get your free cloud storage.

Download Apps via Browser

We recommend using the Huawei AppGallery to download your apps – however, you can also use any other app store alternatives you wish to get apps.

Click here to find out how.

Huawei Community
Exchange opinions and discuss the aspects of your Huawei device with other Huawei users; ask questions, find solutions and much more!
Click here to join.

For any enquires regarding your new HUAWEI device or this VIP Service, please contact our HUAWEI Hotline number.
Hotline number: +44-800 088 6700  (Available 24/7)
You can also get in touch with us on our Live Chat, available Monday-Friday from 9am to 9pm. To access our Live Chat, click on the message icon at the bottom-right corner on this page, or find Live Chat in the Support App under Quick services.

Customer guide to the VIP Service

Find your nearest VIP Service Point and get face to face support.

As part of this VIP Service, you are entitled to an exclusive HUAWEI experience, which includes direct assistance and tips on how to get started with your new HMS device.

Step 1: Find a service provider

Enjoy the VIP service in the whole of the UK; find the closest service point here.

You can also find your nearest VIP Service point on the Support App by clicking Quick Services > VIP Service Point. Make sure you first upgrade the Support App to the latest version on AppGallery.

Step 2: Redeem your VIP Service benefits

Open up the Support App on your device and go to Quick Services > Benefits. Click VIP Service and redeem it following our service partner’s guidance.

Terms & Conditions

1. The VIP Service is provided by Huawei Technologies (UK) Co., Ltd.’s partners free of charge at designated VIP Service Points as listed [here] subject to the following Terms & Conditions.

2. The VIP Service aims at providing a better user experience with your new HUAWEI device. The VIP Service includes help and guidance with respect to your newly purchased HUAWEI device regarding:
i. Opening the product package.
ii. Registering a HUAWEI ID and/or further steps initially required to start-up your device before its first use.
iii. Installing frequently used TOP Apps from the HUAWEI AppGallery
iv. Transferring data from your old HUAWEI device to your new HUAWEI device.

3. The VIP Service can be enjoyed once within 12 months from the date of purchase of your new HUAWEI device. The VIP Service will be provided in one initial service session. Further support (within the scope of the VIP Service) may be obtained from the same service partner who performed the initial service session free of charge up to one month after the initial service session.

4. The VIP Service provided by Huawei Technologies (UK) Co., Ltd. will be limited to.

5. The VIP Service is only available for the following HUAWEI devices: HUAWEI Mate Xs, HUAWEI MatePad Pro, HUAWEI P40 pro, HUAWEI P40, HUAWEI P40 lite, HUAWEI P40 lite 5G, HUAWEI Mate 30 Pro , HUAWEI Y5p, HUAWEI Y6p, HUAWEI MatePad T8.

6. When requesting the VIP Service, you are required to provide our service partner with the original purchase receipt of your new HUAWEI device.

7. The free HUAWEI Cloud storage must be activated by 31 December, 2020.

8. The VIP Service provided by Huawei Technologies (UK) Co., Ltd. is subject to availability at designated VIP Service Points in the United Kingdom, during designated service hours, subject to available capacities and the conclusion of a respective service contract at the VIP Service Point.

9. The VIP Service may be withdrawn at any time. Huawei Technologies (UK) Co., Ltd. makes no warranty that the VIP Service will meet your exact requirements or that they will always be available.

10. Any further service provided to you by our service partners, which is part of the VIP Service as described above, will be performed by the service partner in its own name as well as for its own account and subject to his respective terms and applicable service charges.

11. After the initial service session is completed, you will be invited to complete the satisfaction feedback through your SUPPORT APP, for us to provide even better services.

Contact Us
  • Live chat
    Agent Hours:
    Mon to Sun, 9:00am - 9:00pm
    Chatbot Hours: 24/7
  • Email Support And Enquire
  • Email The CEO
  • Hotline

Contact Us


  • Hotline

Online Support

  • Live Chat

    Agent Hours:
    Mon to Sun, 9:00am - 9:00pm
    Chatbot Hours: 24/7

  • Email enquiries
  • Email The CEO

Contact Us

Cookie Settings