Unable to take a Scrollshot on my Huawei phone/tablet

Applicable products: Tablet,Smartphone
Applicable products:
zoom in pic
Unable to take a Scrollshot on my Huawei phone/tablet

You can find instructions on how to take a scrollshot here: Take a Scrolling Screenshot.

If you're still unable to take a scrollshot, perform the following troubleshooting steps:

If Scrollshot automatically stops

  • When your scrollshot exceeds the maximum length, the scrollshot will automatically stop.
  • When you have scrolled to the bottom of the screen and can't scroll any further, the scrollshot will automatically stop.
  • If during a scrollshot, a floating window, dynamically refreshed content, or a lot of similar content is displayed onscreen, the scrolling screenshot will automatically stop and be saved.

Scrollshot is not supported

  • Scrollshot is not supported when the screen is off, when there is an incoming call, or when Landscape mode is being used.
  • For security purposes, some banking, financial, and payment apps do not support screenshots.

This may be happening as a result of another issue instead

Perform the following steps to troubleshoot:

  • Go to Settings > Display & brightness > Text size and weight, set the Text size to Normal, and try once again.
  • Open Settings, search for and access Screen resolution, make sure that Smart resolution is disabled, and try once again. (Smart resolution is not available on some models. If you cannot find Smart resolution, skip this step.)
  • Open Settings, search for and access Apps, and touch or in the upper right corner. Then, search for and access Show system processes, touch Scrollshot, make sure that Draw over other apps is enabled, and go to Storage > Clear data.
Helpful or not?
Thanks for your feedback.