File sharing or transfer failure on my HUAWEI phone/tablet

Applicable products: Tablet,Smartphone
Applicable products:
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File sharing or transfer failure on my HUAWEI phone/tablet

Huawei Share is a wireless sharing technology that allows you to quickly transfer images, videos, documents, and other types of files between devices. This technology uses Bluetooth to discover nearby devices that support Huawei Share, and files are transferred between devices via Wi-Fi Direct without having to consume mobile data.

Requirements for using Huawei Share

  • Both devices support Huawei Share.
    • Go to Settings, and search for Huawei Share. If you're not able to find it, it indicates that the device does not support this feature. Non-Huawei devices do not support this feature either.
    • For EMUI 10.0 and later versions, the name Huawei Share has been changed to Huawei Share.
  • Make sure that both devices are within the effective Bluetooth range (10 m).
  • Turn on Bluetooth and Wi-Fi on both devices.
  • Make sure that the screens of both devices are kept on.
  • Make sure that there is enough storage space on both devices.
  • Bluetooth pairing, Wi-Fi Direct, and Wireless Projection are not used on both devices.

    Huawei Share, Wi-Fi signal bridge, Multi-Screen Collaboration, Huawei Beam, and VPN features occupy the same transmission channel. If any of these features is being used, other features can't be used at the same time.

Try transferring files once again

  • Restart Bluetooth and Wi-Fi on both devices, and try transferring files again.
  • Restart both devices and try once again.
  • Go to Settings, search for and touch Reset network settings, and try transferring files again.

    By Reset network settings, it will only reset the Wi-Fi, mobile data, and Bluetooth settings (such as hotspot and Bluetooth pairing settings), and will not reset other settings or delete any data or files.

  • Use another device to transfer files via Huawei Share with two HUAWEI phones/tablets to check whether one of the devices is at fault.
  • If the issue remains unresolved, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.
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