Unable to transfer files using Huawei Share on my HUAWEI phone/tablet
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| Unable to transfer files using Huawei Share on my HUAWEI phone/tablet |
There are multiple reasons why files fail to be transferred using Huawei Share on a HUAWEI phone/tablet. You can troubleshoot the issue as follows:
Prerequisites for using Huawei Share
- Wi-Fi and Bluetooth: Make sure that both devices have enabled Wi-Fi and Bluetooth.
- Huawei Share: Make sure that Huawei Share (the Huawei Share switch) is enabled on both devices.
Open Settings and search for Huawei Share. (If the Huawei Share option can be found, your device supports this feature. Otherwise, it does not support this feature.)
- Range: Keep the two devices within the effective Bluetooth range (10 meters).
- Screen: Make sure that the sending and receiving devices are locked but have their screens on.
If the issue persists, perform the following steps
1. Check the storage space
Cause: To share files, ensure that there is sufficient storage space on both devices.
Operation: If the storage space is insufficient, refer to My HUAWEI phone/tablet displays a message indicating that the storage space is insufficient to free up storage space.
2. Check and disable any conflicting features
Cause: Huawei Share, Wi-Fi Direct, Wireless Projection, Wi-Fi signal bridge, Multi-Screen Collaboration, Huawei Beam, and VPN share the same transmission channel. Therefore, these features cannot be used simultaneously.
Operation: Disable features as needed and try again.
3. Enable Huawei Share again
Disable Huawei Share and then enable it again.
4. Clear HwNearby and Huawei Share data
- Open Settings, and search for and access Apps.
- Go to
(in the upper right corner) > Show system processes. - Search for and access HwNearby and Huawei Share respectively, go to Storage > Clear data, and try again. (If two results are displayed after you search for Huawei Share, delete both of them. This operation will not affect important data.)
5 Reset network settings
Operation: Open Settings, search for Reset network settings, tap Reset network settings, and try transferring files again.
Note: Using Reset network settings will only restore the settings of the WLAN, mobile data network, Bluetooth, and NearLink. Other data will not be deleted and other settings will not be modified.
6. If the issue persists
If the issue persists or you encounter any difficulties, call the Huawei customer service hotline for assistance, or back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.