File sharing or transfer failure on my HUAWEI phone/tablet

Applicable products: Tablet,Smartphone
Applicable products:
zoom in pic
File sharing or transfer failure on my HUAWEI phone/tablet

Requirements for using Huawei Share

  • Both devices support Huawei Share.
     
    • Go to Settings, and search for Huawei Share. If this cannot be found, it indicates that the device does not support this feature, which is also the case for non-HUAWEI devices.
  • Ensure that both Bluetooth devices are within a 10 m distance.
  • Make sure that the screens of both devices are kept on.
  • Check that there is enough storage space on both devices.
  • Huawei Share, Wi-Fi Direct, Wireless Projection, Wi-Fi signal bridge, Multi-screen Collaboration, Huawei Beam, and VPN occupy the same transmission channel. These features cannot be used simultaneously with other features.

Try transferring files once again

  • Disable Huawei Share and then enable it again.
  • It is recommended that you delete HwNearby data and try again. Go to Settings, search for and access Apps, touch in the upper right corner, and go to Show system processes > HwNearby > Storage > Clear data.
  • Go to Settings, search for and touch Reset network settings, and try transferring files again.

    By Reset network settings, it will only reset Wi-Fi, mobile data, and Bluetooth settings (such as hotspot and Bluetooth pairing settings), without resetting other settings or deleting any data or files.

  • If the issue remains unresolved, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.
Helpful or not?
Thanks for your feedback.