File sharing or transfer failure on my HUAWEI phone/tablet
Applicable products：
Tablet，Smartphone
Applicable products：
| File sharing or transfer failure on my HUAWEI phone/tablet |
Requirements for using Huawei Share
- Both devices support Huawei Share.
- Go to Settings, and search for Huawei Share. If this cannot be found, it indicates that the device does not support this feature, which is also the case for non-HUAWEI devices.
- Ensure that both Bluetooth devices are within a 10 m distance.
- Make sure that the screens of both devices are kept on.
- Check that there is enough storage space on both devices.
- Huawei Share, Wi-Fi Direct, Wireless Projection, Wi-Fi signal bridge, Multi-screen Collaboration, Huawei Beam, and VPN occupy the same transmission channel. These features cannot be used simultaneously with other features.
Try transferring files once again
- Disable Huawei Share and then enable it again.
- It is recommended that you delete HwNearby data and try again. Go to Settings, search for and access Apps, touch
in the upper right corner, and go to Show system processes > HwNearby > Storage > Clear data.
- Go to Settings, search for and touch Reset network settings, and try transferring files again.
By Reset network settings, it will only reset Wi-Fi, mobile data, and Bluetooth settings (such as hotspot and Bluetooth pairing settings), without resetting other settings or deleting any data or files.
- If the issue remains unresolved, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.
Thanks for your feedback.