File sharing or transfer failure on my HUAWEI phone/tablet

Applicable products: Tablet,Smartphone
Applicable products:
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File sharing or transfer failure on my HUAWEI phone/tablet

Requirements for using Huawei Share

  • Both devices support Huawei Share.
    • Go to Settings, and search for Huawei Share. If this cannot be found, it indicates that the device does not support this feature, which is also the case for non-HUAWEI devices.
  • Ensure that both Bluetooth devices are within a 10 m distance.
  • Make sure that the screens of both devices are kept on.
  • Check that there is enough storage space on both devices.
  • Huawei Share, Wi-Fi Direct, Wireless Projection, Wi-Fi signal bridge, Multi-screen Collaboration, Huawei Beam, and VPN occupy the same transmission channel. These features cannot be used simultaneously with other features.

Try transferring files once again

  • Disable Huawei Share and then enable it again.
  • It is recommended that you delete HwNearby data and try again. Go to Settings, search for and access Apps, touch in the upper right corner, and go to Show system processes > HwNearby > Storage > Clear data.
  • Go to Settings, search for and touch Reset network settings, and try transferring files again.

    By Reset network settings, it will only reset Wi-Fi, mobile data, and Bluetooth settings (such as hotspot and Bluetooth pairing settings), without resetting other settings or deleting any data or files.

  • If the issue remains unresolved, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.
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