My HUAWEI phone/tablet cannot make calls
| My HUAWEI phone/tablet cannot make calls |
If your phone cannot make calls despite showing a normal SIM card signal, perform the following steps:
Check whether your phone number has been blocked by the other party
If your phone cannot dial a specific number, and you hear the busy dial tone, it may be because the other party has blocked your number. It is recommended that you contact the other party in another way. Once they unblock your number, you will be able to call them and be connected.
Dial a common 11-digit phone number
If your phone cannot dial a short number, and you hear an announcement indicating that the number does not exist, it may be because you are outside the service area corresponding to the shorter number. Short numbers can be used only locally, and cannot be used outside of the corresponding service area. It is recommended that you dial a common 11-digit phone number.
Check whether the call barring service is enabled
Some carriers' SIM cards provide call barring services. If this service has been enabled, some or all outgoing calls will be barred. For details, contact your carrier's customer service team.
Subscribe to the VoLTE service
- You may be in an environment with poor 2G/3G network connection. It is recommended that you subscribe to the VoLTE service and try again. After enabling VoLTE, you will be able to see the HD icon
displayed on the status bar. - If you don't subscribe to the VoLTE service, or your phone/tablet does not support the VoLTE service provided by your carrier, check whether the 2G or 3G icons are displayed on the status bar when you try to make a call. If not, it is possible that no 2G or 3G network is available in the area. It is recommended that you move to another area and try again.
Contact the local carrier
It is recommended that you try making calls on another phone that uses a SIM card from the same carrier. If this issue also occurs on that phone, the local carrier's network may be faulty. In this case, contact the local carrier.
Reset your network settings
Note: This will delete all of your Wi-Fi and Bluetooth connection records. The lock screen password is required for verification when doing so.
If the issue remains unresolved
If the issue remains unresolved, contact the Huawei customer service hotline, or back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.