Problem:

The side buttons on the phone are tilted or uneven.

Cause:

To ensure pleasant tactile feedback, the buttons are designed to be movable, and their height may not be exactly the same at all times.

Solution:

• If the buttons function as normal, then there is no need to be concerned. Buttons may get damaged from the phone being dropped and other external impacts. It is recommended that you handle your phone with care during daily use.
• If the buttons are affecting your ability to use your phone normally, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.