My phone does not charge or charges slowly in a low temperature environment

Problem:

Your phone may charge slowly in a low temperature environment for safety considerations.

Cause:

To ensure optimal usage safety, this product is designed with the following battery safeguards:

• Your phone will stop charging when its temperature falls below 0°C.
• Your phone will charge at a limited current when its temperature is between 0°C and 10°C.
• Your phone will charge as normal when its temperature is above 10°C.

Solution:

Move to a warmer environment before charging your phone.