I was prompted of the failure of a payment, but the amount was deducted from my bank account, or I can't pay with my bank card even though it has a sufficient balance.

Go to Settings > Account center > Payment and purchases > Purchase history and check whether this payment is listed in the purchase history. If it is not, provide the following information to one of our agents（https://consumer.huawei.com/en/support/hotline/）. We will pinpoint the issue and get back to you.

Phone number

HUAWEI ID

Purchase date

Purchased item (such as a theme, game, or cloud space)

Device model (to check this, go to Settings > About phone > Model)

Huawei Mobile Services version (to check this, go to Settings > Account center > Settings > About)

Transaction number (if a deduction has been made)

Transaction responses (email or SMS) from your bank (if a deduction has been made)

Your phone number