Unable to use F10 to restore factory settings on my HUAWEI computer

Problem

Pressing F10 cannot restore the HUAWEI computer to its factory settings.

Cause

• The Windows operating system is reinstalled and the partition is formatted and deleted. As a result, the F10 one-key restoration feature becomes invalid.
• Hard disk partitions and hard disk configurations have been optimized by third-party software, or changed manually or by malicious programs. As a result, the F10 one-key restoration feature is abnormal.

Solution

 

• Data security: System restoration will delete data (including desktop files, downloads, and documents) and software installed on drive C. Back up data before restoring factory settings.
• Account and password: Remember the Microsoft account and password used to activate the Office software on your computer. After the restoration is complete, you need to enter the Microsoft account and password to configure the computer again.

1. It is recommended that you use Windows Recovery instead of F10 one-key restoration. The procedure is as follows: During startup, press and hold F8, and go to Troubleshoot > Reset this PC. It is recommended that you retain the backup file. The system can be reset in about 40 minutes (the specific time varies depending on the file size).

   

2. If the issue remains unresolved, back up your data, and take your device and proof of purchase to an authorized Huawei Customer Service Center to reinstall the Windows OS image. We will do our best to address your needs.