An unknown account is already logged in when I power on the computer for the first time
Applicable products：
PC
Applicable products：
| An unknown account is already logged in when I power on the computer for the first time |
Problem
When the user powers on the computer for the first time, they find that an unknown account named "RetailAdmin" is already logged.
Solution
Restart your computer and press F10 to restore your computer to its factory settings.
Restoring the computer to its factory settings will clear all data on the C drive, including personal files in Desktop, Downloads, and Documents. Please back up any important data on the C drive before proceeding.
Thanks for your feedback.