The HUAWEI Vision screen turns black during a MeeTime video call
| The HUAWEI Vision screen turns black during a MeeTime video call |
Check the network connection
Check whether the HUAWEI Vision is properly connected to the network. For further information, see How do I check whether the HUAWEI Vision is connected to a Wi-Fi network properly?.
Check the camera
On the HUAWEI Vision home screen, open Camera, and check whether the camera can pop up and retract properly.
Update the system version
On the HUAWEI Vision, go to Settings > System > Software update, and update your system to the latest version to improve system performance.
Clear app data
- Go to > Storage, and choose One-touch optimization to free up storage space on the HUAWEI Vision.
App data: Delete all data for the selected app, including all files, settings, accounts, and databases. Remember to exercise caution when doing this.
- Once the One-touch optimization is complete, go to App data > Delete to clear the data files generated by the app, and try opening the app again.
Power off the HUAWEI Vision, and power it on
This should help the HUAWEI Vision clear apps running in the background, and optimize performance. Power off the HUAWEI Vision, then power it on, and try making a MeeTime video call again.