| There is a gap between the monitor panel and the edge of the monitor case |
Problem
There is a gap between the monitor panel and the edge of the monitor case.
Cause
A gap is reserved between the monitor panel and the plastic frame. It prevents the screen from being broken by colliding with the plastic frame during transportation and avoids light leakage caused by the frame squeezing the panel.
Solution
This gap does not affect normal use.
However, if the gap is too large, you are advised to prepare the invoice, check the device SN, and call Huawei customer service hotline to check whether you have the right to use on-site support services. If you have the right to use our on-site support services, Huawei Customer Service Center will assign professional engineers to inspect your device. If you do not have the right to use the on-site support services, you can pay to use the services. Alternatively, you can back up important data and bring your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.