Fingerprint payment constantly fails for an in-app purchase

When using fingerprint payment for the first time, you will be asked to download the payment certificate if it is not yet available. You can use the payment password to verify your identity.

If a payment is indicated as having failed but the money has still been deducted from your bank account or you can't pay with PayPal even through the linked bank card is valid, please provide the following information to Huawei. We will locate the issue and get back to you.

*Phone number

*HUAWEI ID

*Purchase date

*Purchased item (such as a theme, game, or cloud space)

*Device model

*Huawei Mobile Services version

*Transaction responses (email or SMS) from your bank (if a deduction has been made)

*Your phone number