I'm prompted with the message indicating that the microphone is disconnected when I use Bluetooth earphones with video apps including Zoom
Applicable products：
PC，Desktop
Applicable products：
| I'm prompted with the message indicating that the microphone is disconnected when I use Bluetooth earphones with video apps including Zoom |
Problem
The user connects Bluetooth earphones to the computer and uses video conference apps including Zoom, but they are prompted with the message indicating that the microphone is disconnected and the user on the other end cannot hear anything.
Cause
The version of the Bluetooth driver on your computer is too early.
Solution
Visit the official Intel website (https://downloadcenter.intel.com/product/59485/Wireless) and select Intel® Wireless Bluetooth® for Windows® 10 to download and install the latest version of the Bluetooth driver.
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