Problem 1:

The user cannot manually purchase a cloud storage plan when the linked bank card has been lost or has expired.

Solution:

1. Go to Settings > Log in with HUAWEI ID > Payment and purchases > Bank cards, touch the added bank card, touch the More icon in the upper right corner, and touch Remove card.
2. After removing the existing bank card, touch ADD again and follow the onscreen instructions to add a new bank card.
3. Go to Settings > Log in with HUAWEI ID > Cloud > Upgrade cloud storage space, select the cloud storage plan you want to purchase, and touch Buy.the user sign up subscription before 2019 required to cancel subscriptions first then remove bank card.,

Problem 2:

The auto-renewal of the Cloud storage plan fails when the linked bank card has been lost or has expired.

Solution:

1. Go to Settings > Log in with HUAWEI ID > Payment and purchases > Bank cards, touch the added bank card, touch the More icon in the upper right corner, and touch Remove card.
2. After removing the existing bank card, touch ADD again and follow the onscreen instructions to add a new bank card.
3. Go to Settings > Log in with HUAWEI ID > Cloud > Upgrade cloud storage space > Plan details > Subscription, touch Cancel subscription, select the cloud storage plan you want to purchase, and touch Buy.

Problem 3:

The user is prompted that the cloud storage plan is not yet available when they go to Settings > Log in with HUAWEI ID > Cloud > Upgrade cloud storage space to buy a plan.

Solution:

1. Check whether you can purchase a cloud storage plan in the country or region where your HUAWEI ID is registered, as the service is only supported in some countries or regions outside the Chinese mainland.
2. If your HUAWEI ID is registered in a country/region that supports the purchase of cloud storage plans, make sure the country/region is also the service country/region (you can check this by going to AppGallery > Me > Settings > Country/Region).