Unable to access the Settings menu on my HUAWEI computer

Problem

After the user clicks the Start icon and then the Settings icon, they are unable to open the Settings menu.

Cause

This issue is caused by a Windows patch update.

Solution

1. Update the operating system to the latest version. For details, see Updating to a higher version of Windows.
2. If the issue persists, back up your data in advance, record your Office account, and use F10 to restore your computer to its factory settings. If the issue remains unresolved, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance. We will do our best to address your needs.