Pre-installed system apps on my HUAWEI phone/tablet fail to be restored after being uninstalled
| Pre-installed system apps on my HUAWEI phone/tablet fail to be restored after being uninstalled |
If a pre-installed app (such as Email/Weather) has been uninstalled, follow the steps below to restore it:
1. Use the AI Search feature to restore the deleted app
Swipe down from the middle of the home screen to open AI Search, enter the name of the pre-installed app (for example, Email), and touch RESTORE.
If the uninstalled pre-installed app cannot be found, update AI Search to its latest version and search for the app again.
To update AI Search, swipe down from the search box and go to 
> Settings > Check for updates.
If the system displays a message indicating the app could not be restored, perform the following steps:
- Check whether you have added a sub-user account or enabled PrivateSpace
- If you have added multiple accounts, go to , switch to the sub-user or guest account, uninstall the app, and try again.
- If you have enabled PrivateSpace, search for and open PrivateSpace in Settings, uninstall the app, and try again.
- Disable PrivateSpace or the sub-user account
If the app cannot be uninstalled under the sub-user account or in PrivateSpace, or the app cannot be restored after being uninstalled under the sub-user account or in PrivateSpace, it is recommended that you back up the data and disable PrivateSpace, or the sub-user or guest account, and then try again.
2. Download the app from AppGallery
If you cannot find the uninstalled app in AI Search, open AppGallery, and search for and install the app again.
If you cannot find the uninstalled app in AppGallery, open AppGallery, go to Me, touch Installation manager to find the app, and touch Install.
If you have not installed AppGallery on your phone/tablet, touch here to download the app.
3. Deactivate third-party portal apps
Go to Settings > Security > More settings > Device administrators. If a Company Portal app displays as Activate, touch it and select Deactivate.
4. If the issue persists
If the issue remains unresolved or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.