The Scaling option is grayed out in the monitor's OSD menu
| The Scaling option is grayed out in the monitor's OSD menu |
Problem
There are black borders on the desktop when the Windows desktop resolution is set to a value other than 3440 x 1440. The user wants to scale the display, but the Scaling option is grayed out and cannot be selected.
Cause
In this case, the active resolution of Windows remains 3440 x 1440 and only the desktop UI uses the value other than 3440 x 1440. The active resolution is the optimal resolution of the monitor and in this case the Scaling option is disabled.
To view the active resolution:
Right-click any blank area on the desktop, go to Display settings > Advanced display settings, select a monitor from the drop-down list, and view the display information.
Solution
Step 1: Right-click any blank area on the desktop and select Display settings.
Step 2: In the displayed dialog box, select Advanced display settings.
Step 3: In the displayed dialog box, click Display adapter properties for a specific display.
Step 3: In the displayed dialog box, select List All Modes.
Step 4: Select the optimal resolution 3440 x 1440 and click OK and then Apply. After the resolution is applied, select another resolution, such as 1920 x 1080, and click OK and then Apply.
Step 5: Operate the control button on the monitor. You will then see the Scaling option in Picture settings. Click Scaling and select Full screen, Scaled, or Original size.
If the issue persists, call the Huawei customer service hotline.