Unable to connect the monitor to a Wi-Fi network
| Unable to connect the monitor to a Wi-Fi network |
Problem 1
When the user connects the monitor to a corporate Wi-Fi hotspot, a message is displayed indicating that the network is not supported.
Cause 1
The monitor does not currently support being connected to corporate Wi-Fi hotspots (such as a corporate Wi-Fi or public Wi-Fi).
Solution 1
Use the monitor to connect to a home router or mobile hotspot.
Problem 2
When the router is configured to work in Wi-Fi 6 only or the router's encryption method is set to WPA3 only, the connection fails and a message is displayed indicating that the network is not supported.
Cause 2
The monitor only supports Wi-Fi 5 and is backward compatible. It does not support Wi-Fi 6 or WPA3.
Solution 2
It is recommended that you use the default settings for your router (not Wi-Fi 6 only and not WPA3 only).
Problem 3
When the user presses and holds the WPS button on the router for the monitor to connect to a Wi-Fi network, the connection fails.
Cause 3
The monitor does not support WPS connections.
Solution 3
Go to Settings > Wi-Fi on the monitor and enter the password to connect the monitor to the Wi-Fi network.