Problem

The user connects a monitor to a computer (desktop or laptop), then connects a 3.5 mm wired headset or Bluetooth headset to the computer. However, audio is played from the monitor, instead of from the headset.

Cause

The headset is not selected as the audio output device.

Solution

Connect the headset to another computer. If the issue persists, the headset is faulty. If sound is played from the headset, perform the following operations according to your computer's operating system: Windows 10/Windows 11

Windows 10

1. Right-click the speaker icon () in the lower right corner of the Windows desktop and choose Open Sound settings from the shortcut menu.
2. Select the audio output device under Choose your output device.
   • If you are using a 3.5 mm wired headset, select Round-jack headset.
   • If you are using a Bluetooth headset, select the Bluetooth headset.
   

   If you are using a third-party audio player, make sure that you switch the headset as the audio output device in the player settings.

Windows 11

1. Right-click the speaker icon () in the lower right corner of the Windows desktop and choose Sound settings from the shortcut menu.
2. Select the audio output device in Choose a device for speaking or recording.
   • If you are using a 3.5 mm wired headset, select Round-jack headset.
   • If you are using a Bluetooth headset, select the Bluetooth headset.
     

     If you are using a third-party audio player, make sure that you switch the headset as the audio output device in the player settings.

If the issue persists

If the issue remains unresolved, feel free to contact Huawei after-sales personnel for assistance.