Emergency SOS

Applicable products：
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Emergency SOS

The watch will trigger emergency services when the Fall detection feature is enabled and when a major fall is detected. To prevent false alarms, emergency contacts are automatically given priority for SOS emergency calls and help messages. If no emergency contact has been set, you will need to manually select a public emergency number.

 
  • If your watch is connected to your phone via Bluetooth and your phone has two SIM cards, make sure to set in advance the default card for making emergency calls.
  • If the eSIM Standalone Number service hasn't been activated for your watch, you won't be able to send help messages on your watch when it's paired with an iPhone. (Applicable to the HUAWEI WATCH 4 Series only.)

Setting emergency information

  1. Open the Huawei Health app, go to Me > Profile > Emergency information, and fill in your personal data.
  2. Go to Emergency contacts > Add emergency contacts and select the contacts you'd like to add. A maximum of three emergency contacts can be added.

Viewing emergency information

Method 1: On your watch, go to Settings > Security & privacy > Emergency SOS to view your emergency information and directly call an emergency contact.

Method 2: If you have set a PIN for your watch, touch the SOS icon in the lower left corner of the PIN screen to view your emergency information and directly call an emergency contact.

Method 3: Open the Huawei Health app, and go to Me > Profile > Emergency information to view your emergency information.

Editing emergency information

  1. Go to Huawei Health > Me > Profile > Emergency information, where you can edit the data such as your name, address, and medical information.
  2. On the Emergency information screen, touch Emergency contacts and then the Edit icon in the upper right corner, and you'll be taken to the editing screen.
    • Touch next to an emergency contact to delete the contact.
    • Touch Add emergency contact and follow the onscreen instructions to complete the setting.

      If you have updated your emergency information on your phone or tablet, the new data will be synced to your watch via Bluetooth (when paired) or at the next Bluetooth pairing.

Automatic Emergency SOS initiation

  1. On your watch, enter the app list and go to Settings > Security & privacy > Emergency SOS.
  2. Once the watch detects a fall:
    • If emergency contacts have been set, the system will automatically call the first emergency contact and send a help message containing your current location to all emergency contacts when you don't perform any operations on the watch or touch Call for help within 60 seconds.
    • If no emergency contact has been set, public emergency call numbers will be displayed for you to select.

    If the eSIM Standalone Number service has been activated for your watch, you can send help messages on your watch.

Manual Emergency SOS initiation

If emergency contacts have been set, press the Up button five times consecutively to initiate an emergency SOS request.
 
  • In some countries/regions, you only need to press the Up button three consecutive times to initiate an emergency SOS request.
  • If Fall detection is disabled, your watch won't initiate an emergency SOS request upon detecting a major fall. In this case, press the Up button five times consecutively.
  • When your watch is connected to your phone via Bluetooth (no matter if the eSIM service has been activated for your watch or not), you can press the Up button five consecutive times to make an emergency call from your watch, and you'll see the call screen display on your phone a few seconds later. When disconnected, only an eSIM-enabled watch can make an emergency call.
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