After I activate the eSIM service and make a call using my watch, the number displayed on the called party's device is not the eSIM number
Applicable products：
| After I activate the eSIM service and make a call using my watch, the number displayed on the called party's device is not the eSIM number |
For details about the countries/regions and carriers that support the eSIM service, please refer to Support by carriers and regions.
Perform operations based on the following scenarios.
The watch is being used independently
It may be caused by an issue with the carrier's service. Please contact your carrier's customer service for assistance.
The watch is connected to a phone via Bluetooth
This issue is caused by your watch using Bluetooth to obtain your phone's number, which is not the primary number. In this case, insert the primary card into the phone and set it as the default card for dialing.
Thanks for your feedback.