No device connected to the router can access the Internet
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No device connected to the router can access the Internet

If the router's indicator is steady red, it is not connected to the Internet. In this case, perform the following to troubleshoot:

Check the WAN port connection.

  1. Log in to the router's web-based management page. On the Home page, check whether the "No Internet cable detected" message is displayed.
  2. If the message is displayed, ensure that the network cable is correctly and securely connected from a modem or wall-mounted network port to the router's WAN port.

    If your modem has multiple network ports, ensure that the router's WAN port is connected to the correct network port (usually the leftmost network port on the port panel) of the modem. If you are not sure about the port, contact your broadband service provider.

  3. If the issue persists, replace the network cable.

    If the router features WAN/LAN self-adaptive network ports, you do not need to distinguish the WAN port from the LAN port.

Check the Internet access mode.

When the WAN port has a network cable plugged in, the router automatically selects an Internet access mode based on your network environment. You can also perform the following to manually select an Internet access mode:
  1. Log in to the router's web-based management page.
  2. Access the Connect to Internet page and set the Internet access mode to be consistent with your network environment. Then click Save.

    If the Internet access mode is PPPoE, verify the broadband account name and password（Please contact your broadband service provider for assistance）.
    1. Log in to the router's web-based management page. Access the Connect to Internet page.
    2. Ensure that the Broadband account is correct. Clear the Broadband password field and enter your password (case-sensitive) again. Then click Save.

Check the broadband service.

  1. Remove the network cable from the router, and directly connect the cable from your computer to the modem or wall-mounted network port.
  2. On your computer, go to Control Panel > Network and Internet > Network and Sharing Center > Set up a new connection or network > Connect to the Internet > Broadband (PPPoE). In the User name and Password fields, enter the account name and password provided by your broadband service provider, respectively. Click Connect.

  3. After a connection is set up, go to Control Panel > Network and Internet > Network and Sharing Center > Change adapter settings. Double-click the broadband connection icon corresponding to the newly set up connection, and check whether the computer can access the Internet through PPPoE dial-up.

  4. If the issue persists, restart your modem.
  5. If the issue still persists, contact your broadband service provider for assistance.

Try MAC address cloning.

If the issue persists, your broadband service provider may have linked your Internet access account to the MAC address of another computer. Perform the following to clone the MAC address and then try again:

Log in to the router's web-based management page. From the Connect to Internet page, use the MAC clone feature.

Check for Internet access limits.

If you are using a modem for dial-up Internet access, and your router is bridged to the modem, devices connected after the connection upper limit is exceeded will be denied Internet access. To resolve this issue, enable your router to automatically obtain an IP address and connect all your devices to your router for them to access the Internet.

Check for other routers connected to the modem.

A modem allows dial-up Internet access for only one router at a time. Therefore, if there is already a router connected to the modem, disconnect it before you connect a new router to the modem.

If the issue persists, your broadband service provider's server may have not released the previous dial-up connection. In this case, wait for about 5 minutes and try again.

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