Unable to detect the 5 GHz Wi-Fi signal
| Unable to detect the 5 GHz Wi-Fi signal |
If you device cannot detect the 5 GHz Wi-Fi signal, check the following items:
1. Check whether the device supports the 5 GHz Wi-Fi frequency band.
On the product specifications page on the device brand's official site, check whether the device supports the 5 GHz Wi-Fi. You can also consult the mobile phone manufacturer. If the device does not support the 5 GHz Wi-Fi, the 5 GHz Wi-Fi signal will not be detected by your device.
2. Check whether the Prioritize 5 GHz or Tri-band auto-switch feature is enabled.
After the or feature is enabled, the 2.4 GHz Wi-Fi and the 5 GHz Wi-Fi will be merged into one SSID. Therefore, only one Wi-Fi network is detected. You can disable the or feature on the page of the web-based management page.
The following figure takes the HUAWEI AX3 router as an example：
The following figure takes the HUAWEI WiFi Mesh 7 router as an example：
The HUAWEI WiFi Mesh 7 supports feature, and other routes support feature.
3.Check whether the device supports the 5 GHz channel in your country/region
The 5 GHz channels supported by different countries/regions are different. If the product is sold through an official channel in your country/region and the product supports 5 GHz Wi-Fi, the 5 GHz signal can be detected. If the product is not purchased from an authorized channel, it may not be able to detect 5 GHz Wi-Fi signals even if it supports 5 GHz Wi-Fi.
To set the fixed on the PC, log in to the web-based management page, and go to .
The following figure takes the HUAWEI AX3 router as an example：
The following figure takes the HUAWEI WiFi Mesh 7 router as an example：
4.Check whether 5 GHz Wi-Fi is enabled.
Log in to the web-based management page, click , and check whether is enabled.
The following figure takes the HUAWEI AX3 router as an example：
The following figure takes the HUAWEI WiFi Mesh 7 router as an example：
5. Check whether the Invisible Wi-Fi feature is enabled.
After is enabled, the Wi-Fi name will be hidden, Wi-Fi devices such as computers and mobile phones cannot find the Wi-Fi network. Users have to manually enter Wi-Fi names to connect the wireless device to the Wi-Fi network.
Log in to the web-based management page of the router, go to . In the 5 GHz Wi-Fi section, check whether the status of is Disabled.
The following figure takes the HUAWEI AX3 router as an example：
The following figure takes the HUAWEI WiFi Mesh 7 router as an example：
6. Check whether the Wi-Fi Timer feature is enabled.
During the of the feature, the Wi-Fi signal of the router is automatically disabled.
You can restart the router, or log in to the web-based management page, go to More Functions > Wi-Fi Settings, and disable the Wi-Fi Timer feature.
7.Unplugging and plugging in the power supply of the router
If none of the above solutions work, it is recommended that you unplug the router and plug it back in, and try again.