My Internet connection provided by the router is unstable

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My Internet connection provided by the router is unstable

Scenario 1: Both Wi-Fi and wired connections dropped

  • Make sure that the Ethernet cable is connected to the WAN port on your router, and that the cable is not loose or attached poorly. To check if there is any problem with the Ethernet cable, replace it with another Ethernet cable and see if the issue persists. (For routers that feature self-adaptive ports, you do not need to distinguish between WAN and LAN ports.)
  • Change the router's Wi-Fi password to a more complex one to improve your Wi-Fi network's security. This prevents unauthorized access to your router's Wi-Fi network.
  • Update your router to the latest version.
  • Confirm that the broadband network is stable: Disconnect your router, then connect your computer directly to an Internet source using an Ethernet cable, and see if the Internet connection is available. If you cannot access the Internet even when connected directly without a modem, this indicates a problem with your broadband service. Contact your broadband service provider for assistance.

Scenario 2: Only Wi-Fi connection dropped

  • Change the router's Wi-Fi password to a more complex one to improve your Wi-Fi network's security. This prevents unauthorized access to your router's Wi-Fi network.
  • Keep the router away from microwave ovens and other sources of interference (refrigerators, ovens, Bluetooth devices, etc.)
  • Update your router to the latest version.
  • If your Wi-Fi's signal strength is weak, try moving the router to another location. Minimize obstructions between your router and your devices. Obstructions such as walls between your router and device can negatively affect the Wi-Fi signal quality.
  • If your Wi-Fi signal is strong but the Internet speed is slow, try connecting to the router's 5 GHz Wi-Fi, which features fewer interference. (If your router does not support 5 GHz Wi-Fi, please ignore this step. For some routers that support 5 GHz Wi-Fi and have multiple antennas, the 5 GHz signals may be affected by moving objects.)
  • Wi-Fi signals may get weak at certain locations if there is only one router being used for indoor coverage of a large area. If this is the case, establish a networking using multiple routers for better Wi-Fi coverage.
  • If there are multiple Wi-Fi networks in the area, set the router's Wi-Fi channel to Auto. This avoids multiple Wi-Fi signals to be on the same channel, and reduces Wi-Fi interference.

    To change the Wi-Fi channel settings:

    Log in to the router's web-based management page. Go to More Functions> Wi-Fi Settings > Advanced Wi-Fi Settings . Change the channel settings in 2.4 GHz Wi-Fi or 5 GHz Wi-Fi.

  • If the interference is strong, change the Bandwidth to 20 MHz and set the 11n guard interval to Long. (On the web-based management page, go to More Functions> Wi-Fi Settings > Advanced Wi-Fi Settings and change the settings of the 2.4 GHz Wi-Fi ).

  • Make sure that the default Wi-Fi encryption mode is WPA/WPA2 PSK hybrid. Manually changing the encryption method may affect the Wi-Fi performance.

Scenario 3: Wired connection dropped

  • Try connecting your computer to a different LAN port on your router using the Ethernet cable.
  • To check whether the issue lies with the Ethernet cable, such as the connector is loose or the cable is aged, use a different Ethernet cable and see if the issue persists.
  • Change the router's Wi-Fi password to a more complex one to improve your Wi-Fi network's security. This prevents unauthorized access to your router's network, which may result in unstable connections.
  • Broadband service providers periodically update IP addresses, and this may result in dropped connections. If you encounter this problem, contact your broadband service provider for assistance.
  • Try updating the driver for your computer's network adapter. Incorrectly installed drivers may also cause dropped connections.
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