No devices connected to the router can access the Internet, while the router's indicator is green
| No devices connected to the router can access the Internet, while the router's indicator is green |
Perform the following to troubleshoot:
1. Check the network port connection
Ensure that the router is connected to the correct network port of the modem, instead of the ITV/IPTV port.
2. Check the broadband service
Remove the network cable from the router, and directly connect the cable from your computer to the modem or wall-mounted network port. Then select an Internet access mode and check whether the computer can access the Internet. If the computer cannot access the Internet, there is an issue with your broadband service. Contact your broadband service provider for assistance.
3. Verify the DNS server address and MTU settings
Configure a static DNS on the router. Set the maximum transmission unit (MTU), which is a limit to the data packet size that can be transmitted over the network. The router's default MTU value is set according to international standards for maximum efficiency. However, some broadband service providers do not follow the international standards, and their default MTU values may be smaller, meaning larger data packets may be unable to be transmitted. To set the DNS and MTU, perform the following steps:
- From the browser address bar, visit 192.168.3.1 and log in to the router's web-based management page.
- Access the page. Select , set to 1.1.1.1 and to 8.8.8.8. Set MTU to 1400. Then click .
