A black screen appears after I close the device lid during startup
Applicable products:
A black screen appears after I close the device lid during startup |
Problem
A black screen sometimes appears after closing the device lid during the startup animation, and opening the lid 2 minutes later.
Cause
This is an issue with Microsoft's system. The system has not been initialized when you open the lid.
Solution
- It is recommended that you touch the touchpad or keyboard to enter the lock screen, and then use your fingerprint to unlock the system.
- Huawei has notified Microsoft of this issue for optimization.
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