[HUAWEI] My band/watch cannot be charged or the charging speed is slow

Use the charging cradle that came with your watch

If you use a charger that did not come with your watch, the charging power will vary depending on the specific case at hand. It is recommended that you use the wireless charging cradle that came with your watch.

Check that your charger or adapter meets standards

• Your band/watch may not charge properly, or even be damaged, if you charge from a computer's USB port or use a third-party adapter/wireless charging cradle which does not meet established standards and safety requirements. It is recommended either to use a HUAWEI adapter or charger, or make sure the adapter or charger you are using meets international and your region's standards and safety requirements.
  

  When charging your HUAWEI Watch Buds, the earbuds charge first. During this time, the battery level of the watch may not increase, or may increase slowly. The watch will charge normally after the earbuds are charged.

• If your watch fails to charge, remove and re-insert the adapter or charger. If the issue persists, try using another adapter or charger.

Clean the charging cradle

Metal, dirt, or other foreign matter between the cradle and your watch may affect charging. Clean your cradle and watch, and it is also recommended, for a better connection, to remove the white rubber protective cover from the cradle before charging.

Charge away from very hot or very cold environments

Charging your band/watch in a very hot or very cold place will activate the temperature protection feature of your device. This feature, designed to protect your device, will interfere with charging, causing it to slow down or even fail. It is recommended that you charge your band/watch at normal room temperature, keep it away from hot objects, and not cover it while it is charging.

If band/watch has not been used a long time

If your device has gone more than three months without use, or was not charged soon after it powered off due to low battery, the battery will be overdischarged and need more time to get back to normal. Check that the charging connection is normal and wait for the charging icon to appear.

 

• An overdischarged kids watch generally needs 30 minutes to show the charging icon. Overdischarged bands and other watches generally need 10 minutes.
• If your device has any physical button, press and hold the button/Power button for more than 12 seconds to restart your device, and then charge it again to see whether the charging icon can display.

Make sure that the coil of the wireless charger is aligned with your watch

If your watch can be wirelessly charged:

• It is recommended that you only use a third-party wireless charger to charge your watch for emergencies. For the best charging experience, it is recommended that you use the original charging cradle.
• If the coil of a third-party wireless charger is not aligned with your watch, charging may be inefficient or interrupted, or your device may heat up. Make sure that there's no coil misalignment during charging.

 

• Check whether your watch has been updated to the latest version. If not, update it to the latest version and try again.
• Remove your watch from the charger and restart it, or press and hold the Power button for more than 12 seconds, then charge your watch again.

Charge from a HUAWEI phone

If your watch can be reversely charged:

• You can charge directly from your compatible HUAWEI phone (supporting wireless reverse charging) for emergencies. For the best charging experience, it is recommended that you use the original charging cradle.
• Place your watch about half a centimeter below the center of your phone and make sure the connection is stable, with no large gap, otherwise charging may not work well or even disconnect. For the best possible connection, it is also recommended that you remove your phone's protective cover before charging your watch.

 

• If the watch is placed correctly but does not charge, perform the following steps:

1. Go to Settings > Battery on your phone, and enable wireless reverse charging.
2. Ensure that your watch is powered on and in stable contact with your phone. After connecting, your watch will display a message saying it is charging, and the screen will turn off about 5 seconds later. To prevent charging issues, do not move it or your phone.

• Wireless reverse charging stops automatically if phone battery drops below 20%.