System update failures
<style type="text/css">html, body, div, span, p, em, img, ol, ul, li, dl, dt, dd { margin-top: 0px; /*四个方向外边距*/ margin-bottom: 0px; padding-top: 0px; /*四个方向内边距*/ padding-bottom: 0px; outline: none; /*设置元素轮none为没有轮廓*/ vertical-align: baseline; line-height: 1.7em; color: #333; font-size: 15px; word-wrap: break-word; font-family: 'Frutiger Next Com', 'Arial', 微软雅黑; } /** * 516 */ img { max-width: 100%; height: auto; vertical-align: text-bottom; /*设置网页图片自适应*/ border: 0; } body { margin: 0; padding: 0; vertical-align: baseline; } h2 { margin-top: 15px; margin-bottom: 5px; font-size: 18px; color: #009DD9; } h3 { color: maroon; } h4 { margin-top: 15px; margin-bottom: 5px; font-size: 18px; color: #009DD9; } /** * screen */ pre { margin-top: 10px; margin-left: 0px; margin-bottom: 10px; font-family: Arial; } pre.screen { margin-top: 20px; margin-bottom: 10px; padding: 5px; border: 0; background-color: #DDDDDD; white-space: pre-line; font-size: 15px; } /** * 每页导航栏 */ #dbhht { font-size: 25px; font-weight: 500; font-family: Sans-serif; font-style: normal; color: #09c; margin-left: 10px; } .dbh-header { font-size: 24px; line-height: 1.4em; color: rgb(0, 153, 204); display: none; } .dbh-header td { margin-top: 0px; padding-top: 30px; margin-bottom: 0px; padding-bottom: 15px; } #jd-content { /*上右下左*/ padding: 0 0 0 0; } .back { width: 10px; } /** * 列表 */ /*处理列表左对齐IE兼容*/ ul, ol { padding-left: 0; margin-left: 0; } ul { margin-left: 20px; *+margin-left: 17px; } ol { margin-left: 30px; *+margin-left: 33px; } ul li { line-height: 1.9em; } ol li { line-height: 1.9em; } /** * 简单表格 */ caption { margin-top: 8pt; /*图片标题caption*/ text-align: left; font-weight: 700; } table { width: 99%; word-wrap: break-word; /*强制断句,防止内容溢出。配合word break使用*/ /*word-break: break-all;*/ border-collapse: collapse; /*边框合并,看起来变细*/ border-spacing: 0; border-color: #C0C0C0; table-layout: fixed; margin-bottom: 1.0em; } th { padding: 0px 5px; vertical-align: middle; background-color: #E0E0E0; } td { vertical-align: middle; padding: 0px 5px; } /*处理表格内列别左右对齐表头不动的问题*/ th ol { list-style-position: inside; margin-left: 0; } th ul { list-style-position: inside; margin-left: 0; } td ol { list-style-position: inside; margin-left: 0; } td ul { list-style-position: inside; margin-left: 0; } p , .p{ padding: 3px 0px 3px; } li p, li .p{ padding: 0; } td p, td .p { margin: 6px 0px 3px; } th p, th .p{ margin: 6px 0px 3px; } .figcap { display: block; font-weight: 700; } /** * index页面需要 */ #jd-content1 { padding: 0 16px 12px; /*上0 左右16 下12*/ } #jd-content1 .g-idx a { display: block; line-height: 1.2; padding: 8px; } .g-idx li span { vertical-align: middle; } .gd-list>li { border-bottom: 1px solid #C2C2C2; } .gl-img { vertical-align: middle; width: 32px; height: 32px; margin-right: 2%; } .note { font-size: 15px; margin: 10px 0px; /*padding: 0em;*/ padding: 5px 5px 0 0; overflow: hidden; background-color: #fcfcfc; } .notespanimage img { float: left; } .row-nocellborder img, .uicontrol img, .notespanimage img { height: 20px; } .note>p{ /* padding: 0px 0px 3px;*/ padding-left: 28px; } li .note>span { margin-left: 0px; } .note ol { margin-left: 40px; } .note ul { margin-left: 40px; } .notetitle, .notelisttitle, .dlterm { font-weight: 700; } .uicontrol { font-weight: bolder; } h2 .uicontrol{ margin-top: 15px; margin-bottom: 5px; font-weight:bold; font-size: 18px; color: #009DD9; } .menucascade { font-weight: bolder; } @media screen and (max-width:980px) { html, body, div, span, p, em, img, ol, ul, li, dl, dt, dd { margin: 0px; padding: 0px; /*四个方向内边距*/ outline: none; /*设置元素轮none为没有轮廓*/ vertical-align: baseline; line-height: 1.7em; color: #1A1A1A; font-size: 15px; font-family: 'Frutiger Next Com', 'Arial', 微软雅黑; word-wrap: break-word; } a { text-decoration: none; } img { max-width: 100%; height: auto; vertical-align: text-bottom; /*设置网页图片自适应*/ border: 0; } body { margin: 0; padding: 0; vertical-align: baseline; } h2 { margin-top: 15px; margin-bottom: 5px; font-size: 18px; color: black; } h3 { color: maroon; } h4 { margin-top: 15px; margin-bottom: 5px; font-size: 18px; color: black; } /** * screen */ pre { margin-top: 5px; margin-right: 0px; margin-bottom: 5px; font-family: Arial; } pre.screen { margin-top: 10px; margin-bottom: 0; padding: 5px; border: 0; background-color: #DDDDDD; white-space: pre-line; font-size: 15px; } /** * 每页导航栏 */ #dbhht { font-size: 25px; font-weight: 500; font-family: Sans-serif; font-style: normal; color: #09c; margin-left: 10px; } .dbh-header { font-size: 24px; line-height: 1.4em; color: rgb(0, 153, 204); display: none; } .dbh-header td { margin-top: 0px; padding-top: 30px; margin-bottom: 0px; padding-bottom: 15px; } #jd-content { padding: 0 0 0 0; } .back { width: 10px; } /** * 列表 */ /*处理列表左对齐IE兼容*/ ul, ol { padding-left: 0; margin-left: 0; margin-bottom: 1.0em; } ul { margin-left: 20px; *+margin-left: 17px; } ol { margin-left: 25px; *+margin-left: 26px; } ul li { line-height: 1.7em; } ol li { line-height: 1.7em; } /** * 简单表格 */ caption { margin-top: 8pt; /*图片标题caption*/ text-align: left; font-weight: 700; } table { width: 99%; word-wrap: break-word; /*强制断句,防止内容溢出。配合word break使用*/ border-collapse: collapse; /*边框合并,看起来变细*/ border-spacing: 0; border-color: #C0C0C0; table-layout: fixed; margin-bottom: 10px; } th { padding: 0px 5px; vertical-align: middle; background-color: #E0E0E0; } td { vertical-align: middle; padding: 0px 5px; } /*处理表格内列别左右对齐表头不动的问题*/ th ol { list-style-position: inside; margin-left: 0; } th ul { list-style-position: inside; margin-left: 0; } td ol { list-style-position: inside; margin-left: 0; } td ul { list-style-position: inside; margin-left: 0; } p , .p{ padding: 3px 0px 3px; } li p, li .p{ padding: 0; } td p, td .p{ margin: 4px 0px 2px; } th p, th .p { margin: 4px 0px 2px; } .figcap { display: block; font-weight: 700; } /** * index页面需要 */ #jd-content1 { padding: 0 16px 12px; /*上0 左右16 下12*/ } #jd-content1 .g-idx a { display: block; line-height: 1.2; padding: 8px; } .g-idx li span { vertical-align: middle; } .gd-list>li { border-bottom: 1px solid #C2C2C2; } .gl-img { vertical-align: middle; width: 32px; height: 32px; margin-right: 2%; } .note { font-size: 15px; margin: 10px 0px; /*padding: 0em;*/ padding: 5px 5px 0 0; overflow: hidden; background-color: #fcfcfc; /*background-color: #f0f0f0;*/ } .notespanimage img { float: left; } .row-nocellborder img, .uicontrol img, .notespanimage img { height: 20px; } .note>p { /* padding: 0px 0px 3px;*/ padding-left: 28px; margin-top: 0; margin-bottom: 5px; } li .note>span { margin-left: 0px; } .note ol { margin-left: 40px; } .note ul { margin-left: 40px; } .notetitle, .notelisttitle, .dlterm { font-weight: 700; } .uicontrol { font-weight: bolder; } h2 .uicontrol{ margin-top: 15px; margin-bottom: 5px; font-size: 18px; color: black; font-weight:bold; } .menucascade { font-weight: bolder; } }</style><body> <table class="dbh-header h-fixed"> <tbody> <tr> <td class="back"><a href="index.html" id="backLink" class="tap-act"></a></td> <td class="dbhh-title"><em id="dbhht">System update failures</em></td> </tr> </tbody> </table> <div id="jd-content"> <div id="body56165728"> <p id="EN-US_TOPIC_0109025241__p18141857104315"><a href="#EN-US_TOPIC_0109025241__li136315381292">1. Unable to download the update package or the download progress gets stuck</a></p> <p id="EN-US_TOPIC_0109025241__p13736729174212"><a href="#EN-US_TOPIC_0109025241__li76371238172910">2. The update package has been successfully downloaded, but the phone does not display the update screen after being restarted.</a></p> <p id="EN-US_TOPIC_0109025241__p1068012418427"><a href="#EN-US_TOPIC_0109025241__li663733814297">3. The update package has been successfully downloaded, but there is a "Network, Checksum Error" prompt.</a></p> <p id="EN-US_TOPIC_0109025241__p1976185444211"><a href="#EN-US_TOPIC_0109025241__li6637163842919">4. The phone restarts repeatedly after the update.</a></p> <p id="EN-US_TOPIC_0109025241__p93839164711"><a href="#EN-US_TOPIC_0109025241__li1520773794317">5. The phone fails to install multiple update packages.</a></p> <p id="EN-US_TOPIC_0109025241__p14907103615510"><a href="#EN-US_TOPIC_0109025241__li6845620183919">6. The phone fails to restart after a system update and enters FastBoot mode instead.</a></p> <ol id="EN-US_TOPIC_0109025241__ol26377383296"> <li class="msonospacing" id="EN-US_TOPIC_0109025241__li136315381292"><strong id="EN-US_TOPIC_0109025241__b819293919395">Unable to download the update package or the download progress gets stuck.</strong> <ol type="a" id="EN-US_TOPIC_0109025241__ol130184665814"> <li id="EN-US_TOPIC_0109025241__li160164615582"><p id="EN-US_TOPIC_0109025241__p3024635815">Ensure that your phone is connected to an available network.</p> </li> <li id="EN-US_TOPIC_0109025241__li130646145815"><p id="EN-US_TOPIC_0109025241__p16054615589">Restart your phone or open <span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol1412595542317">Phone Manager</span> to run <span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol184720072418">OPTIMIZE</span> or <span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol196314682412">Cleanup</span>.</p> </li> <li id="EN-US_TOPIC_0109025241__li110164617585"><p id="EN-US_TOPIC_0109025241__p30124615812">Clear the system update cache: Open <span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol1654802217437">Settings</span>, search for and access <span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol19649426194317">Apps</span>, and go to <span class="menucascade" id="EN-US_TOPIC_0109025241__menucascade7218258144417"><span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol92183583443"><img id="EN-US_TOPIC_0109025241__image08761159114219" src="https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAD2QwU7DMBBE_8XnAnazdpyeSgUSCKnKoQdu1TZ2givHjhIbGhD_jtOkHN94NJ7ZH3Iy34ex02RDXh7JitTG6udL2GM7SeeuSVqyvKqrYavdXRwoBSYKQdPTJ1qjnvyXmzNCH_WKqH8m2c2zmzNmAzrvxtbH4SY437doyaZGOySseo3BeHcwUwvGc86ZYDKHQs4NSwwfKR2zSgnkwCpAAJAItT4VVa6EkjVHTJ_HQfdLF5ZwMI3DEPuJ7XtRlhAf8v2le4vluKxfpl-XHk2LjT7SNQUqYc2y--kiv3_JS_1_NgEAAA%3D%3D.jpg"></span> &gt; <span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol1543817103116">Show system processes</span></span>. Select <span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol0281745164317">Storage</span> under <span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol19809537144311">System update</span> or <span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol1317544214435">Software update</span>, then touch <span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol1355717359214">CLEAR DATA</span> and <span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol125571135152110">CLEAR CACHE</span>. Then go back to <span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol2212114813243">Settings</span>, search for <span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol12817185654317">System update</span> or <span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol2649205416438">Software update</span>, then try updating your phone.</p> <p id="EN-US_TOPIC_0109025241__p18278154122519"></p> </li> </ol> <p id="EN-US_TOPIC_0109025241__p19533183815359">d. If the issue persists, back up your data, restore your phone to its factory settings, and try again.</p> </li> <li class="msonospacing" id="EN-US_TOPIC_0109025241__li76371238172910"><strong id="EN-US_TOPIC_0109025241__b1369716164574">The update package has been successfully downloaded, but the phone does not display the update screen after being restarted. A message is displayed in the notification panel, indicating that the previous update attempt has failed.</strong><p class="msonospacing" id="EN-US_TOPIC_0109025241__p69931453142912">This issue does not occur frequently. If it occurs, download the update package to perform the update again.</p> <p class="msonospacing" id="EN-US_TOPIC_0109025241__p13389153723011">If the issue persists, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.</p> </li> <li class="msonospacing" id="EN-US_TOPIC_0109025241__li663733814297"><strong id="EN-US_TOPIC_0109025241__b1340914019403">The update package has been successfully downloaded, but there is a "Network, Checksum Error" prompt</strong>: This prompt will appear if the downloaded update package is incomplete. It is recommended that you connect your phone to a Wi-Fi network and try again (if you are using mobile data, ensure that your mobile data connection is stable and try again).</li> <li class="msonospacing" id="EN-US_TOPIC_0109025241__li6637163842919"><strong id="EN-US_TOPIC_0109025241__b206987494110">The phone restarts repeatedly after the update.</strong><p id="EN-US_TOPIC_0109025241__p52421828124316"><strong id="EN-US_TOPIC_0109025241__b1324114286433">Problem:</strong></p> <p id="EN-US_TOPIC_0109025241__p12655026164319">During the update, the phone repeatedly restarts and cannot power on.</p> <p id="EN-US_TOPIC_0109025241__p13323325144414"><strong id="EN-US_TOPIC_0109025241__b1323725124414">Cause:</strong></p> <p id="EN-US_TOPIC_0109025241__p958725675">Your phone is accidentally powered off or the update package fails to be installed.</p> <p id="EN-US_TOPIC_0109025241__p37391349106"><strong id="EN-US_TOPIC_0109025241__b1283516164515">Solution:</strong></p> <ul id="EN-US_TOPIC_0109025241__ul1250349174310"> <li id="EN-US_TOPIC_0109025241__li1325014916435">Press and hold the Power button to forcibly restart the phone and try again.</li> <li id="EN-US_TOPIC_0109025241__li427845215433">Use a USB cable to connect your phone to a computer. Press and hold the Volume up and Power buttons for about 15s to enter eRecovery mode. Touch <strong id="EN-US_TOPIC_0109025241__b1946110183181">Download latest version and recovery</strong>, and then <strong id="EN-US_TOPIC_0109025241__b44682165203">Download and recovery</strong>. Your phone will then search for available Wi-Fi network. Connect to a Wi-Fi network for your phone to download and install the update package. After successfully installing the update, your phone automatically restarts after the countdown.</li> </ul> <p id="EN-US_TOPIC_0109025241__p148991548123118">Note: In normal cases, these steps will not delete data on your phone. The eRecovery mode only deletes data when: a. the data partition is severely damaged; b. the user has unlocked without authorization or rooted the phone; c. the data storage space is insufficient and the user has agreed to delete the data.</p> <ul id="EN-US_TOPIC_0109025241__ul6364155510437"> <li id="EN-US_TOPIC_0109025241__li9364155504312">Use a USB cable to connect your phone to a computer with <span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol136071588453">HiSuite</span> installed. Use <span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol1096811466814">HiSuite</span> to recover your phone (back up your data in advance as this may delete your device data).</li> <li id="EN-US_TOPIC_0109025241__li16801757164313">If a USB cable is not available, press and hold the Volume up and Power buttons for about 15s to enter Recovery mode. Touch <strong id="EN-US_TOPIC_0109025241__b175312404542">Wipe data/factory reset</strong> to solve the issue (back up your data in advance as this may delete your device data).</li> <li id="EN-US_TOPIC_0109025241__li8609919440">If the issue persists, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.</li> </ul> </li> </ol> <ol start="5" id="EN-US_TOPIC_0109025241__ol1890935922919"> <li id="EN-US_TOPIC_0109025241__li1520773794317"><strong id="EN-US_TOPIC_0109025241__b52622043185611">The phone fails to install multiple update packages.</strong><p id="EN-US_TOPIC_0109025241__p328712493913"><strong id="EN-US_TOPIC_0109025241__b125301439124318">Problem:</strong></p> <p id="EN-US_TOPIC_0109025241__p2049652518390">The user downloads more than 10 update packages and installs them at the same time. A message is displayed on the installation screen indicating that the update attempt has failed.</p> <p id="EN-US_TOPIC_0109025241__p1335122763910"><strong id="EN-US_TOPIC_0109025241__b14897134215435">Cause:</strong></p> <p id="EN-US_TOPIC_0109025241__p161127288392">You can only download a maximum of 10 update packages at the same time due to restrictions on the update installation module.</p> <p id="EN-US_TOPIC_0109025241__p9128122920394"><strong id="EN-US_TOPIC_0109025241__b36908471433">Solution:</strong></p> <p id="EN-US_TOPIC_0109025241__p16107113312392">Open <span class="menucascade" id="EN-US_TOPIC_0109025241__menucascade18140142552616"><span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol19140112552615">Settings</span></span>, search for <span class="menucascade" id="EN-US_TOPIC_0109025241__menucascade14140182515261"><span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol10140725132618">System update</span></span> or <span class="menucascade" id="EN-US_TOPIC_0109025241__menucascade1014072510264"><span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol514092516266">Software update</span></span>, check for new updates, and install them.</p> </li> <li id="EN-US_TOPIC_0109025241__li6845620183919"><strong id="EN-US_TOPIC_0109025241__b452242116313">The phone fails to restart after a system update and enters FastBoot mode instead.</strong><p id="EN-US_TOPIC_0109025241__p34923241693"><strong id="EN-US_TOPIC_0109025241__b10806193118314">Cause:</strong></p> <p id="EN-US_TOPIC_0109025241__p14931246911">Your phone accidentally powered off during the update.</p> <p id="EN-US_TOPIC_0109025241__p34931424696"><strong id="EN-US_TOPIC_0109025241__b12368410143317">Solution:</strong></p> <p id="EN-US_TOPIC_0109025241__p1749462417916">Use a USB cable to connect your phone to a computer with the latest version of <span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol681681719114">HiSuite</span> installed. Use <span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol96171227151117">HiSuite</span> to back up your phone data and then recover your phone. Your phone will be restored to a specified version and automatically restart afterwards.</p> <div class="p" id="EN-US_TOPIC_0109025241__p114947241910"> <strong id="EN-US_TOPIC_0109025241__b2027611793114">Note:</strong> <ol type="a" id="EN-US_TOPIC_0109025241__ol158979112275"> <li id="EN-US_TOPIC_0109025241__li48981614278">Do not disconnect the USB cable, power off or restart your phone, or remove or insert a memory card throughout the recovery process. (If the recovery fails due to your phone restarting, repeat the steps to try again.)</li> <li id="EN-US_TOPIC_0109025241__li38981311273">In normal cases, your phone data will not be deleted during the process. It is recommended that you back up your data in advance.</li> </ol> </div> <p id="EN-US_TOPIC_0109025241__p134970248917"><strong id="EN-US_TOPIC_0109025241__b1838794164620">Note</strong>: You can use <span class="uicontrol" id="EN-US_TOPIC_0109025241__uicontrol127164616385">HiSuite</span> to update your phone once an online update fails.</p> <p id="EN-US_TOPIC_0109025241__p1149814241393">If you cannot power on your phone after an update, enter eRecovery mode to restore your phone.</p> <p id="EN-US_TOPIC_0109025241__p1549912242917">If the issue persists, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.</p> <div class="note" id="EN-US_TOPIC_0109025241__note164328332416"> <span class="notespanimage"><img id="defimageiconnote" src="https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAD2QzU7DMBCE38XnFtmNHSc9FQRSekEcKnHeJOtiKVkj_wRaxLvjNCnHGX8az-wPa-31dPlEtmfNI9swYwd8-Y6vMM5WmM7Zy8ixvwEHpG0KnEtR1iXPTxMMtn92X7RkRJ9ww_p_zYo787RkLACQo8voUrgb5PwIA9sbGEKWnUeI1tHJzi2E0kqJUlRaar00fIP4kdM553UnixbMzsgWi9bsQJXc9ChkpYXMn6eAfu0isgz2TBCTv417b6K-Tt3YVEeqlVzXr9Nt52hLLuLDfITfPylk5XIpAQAA.svg"></span> <p id="EN-US_TOPIC_0109025241__p475259543">If the HD icon can be displayed normally before the phone system is restored, but cannot be displayed afterwards, try the following: Remove the SIM card and insert another SIM card provided by a different carrier into your phone. When the new SIM card successfully registers with the network, remove it and insert the original SIM card into your phone to resolve the issue.</p> </div> </li> </ol> </div> <div></div> <div class="hrcopyright"> <center> <div class="hwcopyright"></div> </center> </div> </div> </body>

Applicable products:

Helpful or not?
Thanks for your feedback.