What should I do if I made an in-app purchase and the payment was complete but the product/service was not delivered?
<style type="text/css">html, body, div, span, p, em, img, ol, ul, li, dl, dt, dd { margin-top: 0px; /*四个方向外边距*/ margin-bottom: 0px; padding-top: 0px; /*四个方向内边距*/ padding-bottom: 0px; outline: none; /*设置元素轮none为没有轮廓*/ vertical-align: baseline; line-height: 1.7em; color: #333; font-size: 15px; word-wrap: break-word; font-family: 'Frutiger Next Com', 'Arial', 微软雅黑; } /** * 516 */ img { max-width: 100%; height: auto; vertical-align: text-bottom; /*设置网页图片自适应*/ border: 0; } body { margin: 0; padding: 0; vertical-align: baseline; } h2 { margin-top: 15px; margin-bottom: 5px; font-size: 18px; color: #009DD9; } h3 { color: maroon; } h4 { margin-top: 15px; margin-bottom: 5px; font-size: 18px; color: #009DD9; } /** * screen */ pre { margin-top: 10px; margin-left: 0px; margin-bottom: 10px; font-family: Arial; } pre.screen { margin-top: 20px; margin-bottom: 10px; padding: 5px; border: 0; background-color: #DDDDDD; white-space: pre-line; font-size: 15px; } /** * 每页导航栏 */ #dbhht { font-size: 25px; font-weight: 500; font-family: Sans-serif; font-style: normal; color: #09c; margin-left: 10px; } .dbh-header { font-size: 24px; line-height: 1.4em; color: rgb(0, 153, 204); display: none; } .dbh-header td { margin-top: 0px; padding-top: 30px; margin-bottom: 0px; padding-bottom: 15px; } #jd-content { /*上右下左*/ padding: 0 0 0 0; } .back { width: 10px; } /** * 列表 */ /*处理列表左对齐IE兼容*/ ul, ol { padding-left: 0; margin-left: 0; } ul { margin-left: 20px; *+margin-left: 17px; } ol { margin-left: 30px; *+margin-left: 33px; } ul li { line-height: 1.9em; } ol li { line-height: 1.9em; } /** * 简单表格 */ caption { margin-top: 8pt; /*图片标题caption*/ text-align: left; font-weight: 700; } table { width: 99%; word-wrap: break-word; /*强制断句,防止内容溢出。配合word break使用*/ /*word-break: break-all;*/ border-collapse: collapse; /*边框合并,看起来变细*/ border-spacing: 0; border-color: #C0C0C0; table-layout: fixed; margin-bottom: 1.0em; } th { padding: 0px 5px; vertical-align: middle; background-color: #E0E0E0; } td { vertical-align: middle; padding: 0px 5px; } /*处理表格内列别左右对齐表头不动的问题*/ th ol { list-style-position: inside; margin-left: 0; } th ul { list-style-position: inside; margin-left: 0; } td ol { list-style-position: inside; margin-left: 0; } td ul { list-style-position: inside; margin-left: 0; } p , .p{ padding: 3px 0px 3px; } li p, li .p{ padding: 0; } td p, td .p { margin: 6px 0px 3px; } th p, th .p{ margin: 6px 0px 3px; } .figcap { display: block; font-weight: 700; } /** * index页面需要 */ #jd-content1 { padding: 0 16px 12px; /*上0 左右16 下12*/ } #jd-content1 .g-idx a { display: block; line-height: 1.2; padding: 8px; } .g-idx li span { vertical-align: middle; } .gd-list>li { border-bottom: 1px solid #C2C2C2; } .gl-img { vertical-align: middle; width: 32px; height: 32px; margin-right: 2%; } .note { font-size: 15px; margin: 10px 0px; /*padding: 0em;*/ padding: 5px 5px 0 0; overflow: hidden; background-color: #fcfcfc; } .notespanimage img { float: left; } .row-nocellborder img, .uicontrol img, .notespanimage img { height: 20px; } .note>p{ /* padding: 0px 0px 3px;*/ padding-left: 28px; } li .note>span { margin-left: 0px; } .note ol { margin-left: 40px; } .note ul { margin-left: 40px; } .notetitle, .notelisttitle, .dlterm { font-weight: 700; } .uicontrol { font-weight: bolder; } h2 .uicontrol{ margin-top: 15px; margin-bottom: 5px; font-weight:bold; font-size: 18px; color: #009DD9; } .menucascade { font-weight: bolder; } @media screen and (max-width:980px) { html, body, div, span, p, em, img, ol, ul, li, dl, dt, dd { margin: 0px; padding: 0px; /*四个方向内边距*/ outline: none; /*设置元素轮none为没有轮廓*/ vertical-align: baseline; line-height: 1.7em; color: #1A1A1A; font-size: 15px; font-family: 'Frutiger Next Com', 'Arial', 微软雅黑; word-wrap: break-word; } a { text-decoration: none; } img { max-width: 100%; height: auto; vertical-align: text-bottom; /*设置网页图片自适应*/ border: 0; } body { margin: 0; padding: 0; vertical-align: baseline; } h2 { margin-top: 15px; margin-bottom: 5px; font-size: 18px; color: black; } h3 { color: maroon; } h4 { margin-top: 15px; margin-bottom: 5px; font-size: 18px; color: black; } /** * screen */ pre { margin-top: 5px; margin-right: 0px; margin-bottom: 5px; font-family: Arial; } pre.screen { margin-top: 10px; margin-bottom: 0; padding: 5px; border: 0; background-color: #DDDDDD; white-space: pre-line; font-size: 15px; } /** * 每页导航栏 */ #dbhht { font-size: 25px; font-weight: 500; font-family: Sans-serif; font-style: normal; color: #09c; margin-left: 10px; } .dbh-header { font-size: 24px; line-height: 1.4em; color: rgb(0, 153, 204); display: none; } .dbh-header td { margin-top: 0px; padding-top: 30px; margin-bottom: 0px; padding-bottom: 15px; } #jd-content { padding: 0 0 0 0; } .back { width: 10px; } /** * 列表 */ /*处理列表左对齐IE兼容*/ ul, ol { padding-left: 0; margin-left: 0; margin-bottom: 1.0em; } ul { margin-left: 20px; *+margin-left: 17px; } ol { margin-left: 25px; *+margin-left: 26px; } ul li { line-height: 1.7em; } ol li { line-height: 1.7em; } /** * 简单表格 */ caption { margin-top: 8pt; /*图片标题caption*/ text-align: left; font-weight: 700; } table { width: 99%; word-wrap: break-word; /*强制断句,防止内容溢出。配合word break使用*/ border-collapse: collapse; /*边框合并,看起来变细*/ border-spacing: 0; border-color: #C0C0C0; table-layout: fixed; margin-bottom: 10px; } th { padding: 0px 5px; vertical-align: middle; background-color: #E0E0E0; } td { vertical-align: middle; padding: 0px 5px; } /*处理表格内列别左右对齐表头不动的问题*/ th ol { list-style-position: inside; margin-left: 0; } th ul { list-style-position: inside; margin-left: 0; } td ol { list-style-position: inside; margin-left: 0; } td ul { list-style-position: inside; margin-left: 0; } p , .p{ padding: 3px 0px 3px; } li p, li .p{ padding: 0; } td p, td .p{ margin: 4px 0px 2px; } th p, th .p { margin: 4px 0px 2px; } .figcap { display: block; font-weight: 700; } /** * index页面需要 */ #jd-content1 { padding: 0 16px 12px; /*上0 左右16 下12*/ } #jd-content1 .g-idx a { display: block; line-height: 1.2; padding: 8px; } .g-idx li span { vertical-align: middle; } .gd-list>li { border-bottom: 1px solid #C2C2C2; } .gl-img { vertical-align: middle; width: 32px; height: 32px; margin-right: 2%; } .note { font-size: 15px; margin: 10px 0px; /*padding: 0em;*/ padding: 5px 5px 0 0; overflow: hidden; background-color: #fcfcfc; /*background-color: #f0f0f0;*/ } .notespanimage img { float: left; } .row-nocellborder img, .uicontrol img, .notespanimage img { height: 20px; } .note>p { /* padding: 0px 0px 3px;*/ padding-left: 28px; margin-top: 0; margin-bottom: 5px; } li .note>span { margin-left: 0px; } .note ol { margin-left: 40px; } .note ul { margin-left: 40px; } .notetitle, .notelisttitle, .dlterm { font-weight: 700; } .uicontrol { font-weight: bolder; } h2 .uicontrol{ margin-top: 15px; margin-bottom: 5px; font-size: 18px; color: black; font-weight:bold; } .menucascade { font-weight: bolder; } }</style><body> <table class="dbh-header h-fixed"> <tbody> <tr> <td class="back"><a href="index.html" id="backLink" class="tap-act"></a></td> <td class="dbhh-title"><em id="dbhht">What should I do if I made an in-app purchase and the payment was complete but the product/service was not delivered?</em></td> </tr> </tbody> </table> <div id="jd-content"> <div id="body1562920642382"> <p id="EN-US_TOPIC_0179148684__p1839843343418">If you made an in-app purchase and the payment was complete but the product/service was not delivered, it may be due to network latency. Please log out of the app, then log in again to check.</p> <p id="EN-US_TOPIC_0179148684__p31675611342">If the product/service was still not delivered, you can use the customer service contact information in the app to contact the app developer for assistance.</p> <p id="EN-US_TOPIC_0179148684__p7398163318347">If you used <span class="menucascade" id="EN-US_TOPIC_0179148684__menucascade18814117015"><span class="uicontrol" id="EN-US_TOPIC_0179148684__uicontrol188813111020">Huawei In-App Purchases</span></span><strong id="EN-US_TOPIC_0179148684__b15968181303"> (IAP)</strong> to purchase, you can also contact HUAWEI customer service and provide the information below for assistance.</p> <ul id="EN-US_TOPIC_0179148684__ul13259135904816"> <li id="EN-US_TOPIC_0179148684__li162591159194811">HUAWEI ID</li> <li id="EN-US_TOPIC_0179148684__li4259145914486">App name</li> <li id="EN-US_TOPIC_0179148684__li726011593487">Product name</li> <li id="EN-US_TOPIC_0179148684__li19260759204816"><span class="uicontrol" id="EN-US_TOPIC_0179148684__uicontrol395017427417">Huawei In-App Purchases</span> transaction number (Go to <span class="menucascade" id="EN-US_TOPIC_0179148684__menucascade1285141095017"><span class="uicontrol" id="EN-US_TOPIC_0179148684__uicontrol10285141018507">Me</span> &gt; <span class="uicontrol" id="EN-US_TOPIC_0179148684__uicontrol9321213195019">Account center</span> &gt; <span class="uicontrol" id="EN-US_TOPIC_0179148684__uicontrol93165595116">Payment and purchases</span> &gt; <span class="uicontrol" id="EN-US_TOPIC_0179148684__uicontrol13343175045115">Purchase history</span></span><strong id="EN-US_TOPIC_0179148684__b198775618503"> </strong>to check. Please include a screenshot if possible.)</li> <li id="EN-US_TOPIC_0179148684__li10260155994813">Problem description</li> <li id="EN-US_TOPIC_0179148684__li1126045918480">Country/region</li> <li id="EN-US_TOPIC_0179148684__li02611259184817">Contact information</li> </ul> <p id="EN-US_TOPIC_0179148684__p4650142014496">If the app is a game, please also provide:</p> <ul id="EN-US_TOPIC_0179148684__ul166951120204916"> <li id="EN-US_TOPIC_0179148684__li1969520206491">Game server</li> <li id="EN-US_TOPIC_0179148684__li9695102010495">Character name/ID</li> </ul> </div> <div></div> <div class="hrcopyright"> <center> <div class="hwcopyright"></div> </center> </div> </div> </body>

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