International Warranty Service Description of the HUAWEI WATCH | ULTIMATE DESIGN

Productos aplicables: HUAWEI WATCH | ULTIMATE DESIGN

Productos aplicables:

Resultado de la búsqueda, selecciona

No hay resultados de búsqueda, por favor selecciona

International Warranty Service Description of the HUAWEI WATCH | ULTIMATE DESIGN

1. Introduction to International Warranty Service of the HUAWEI WATCH | ULTIMATE DESIGN

To provide consumers with a premium service experience, we have configured international warranty service for the HUAWEI WATCH | ULTIMATE DESIGN. Consumers can enjoy warranty and paid repair services in any country/region where the product is for sale and Pan-European warranty-supported countries. For details about the benefits and usage rules, see the following sections.

2. Supported Countries/Regions

2.1 Countries/Regions where the product is for sale: China, Poland, Türkiye, Germany, Bulgaria, Greece, Romania, United Kingdom, Spain, Italy, France, Russia, Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Mexico, Chile, Japan, Malaysia, Philippines, Indonesia, Thailand, and Singapore.

2.2 Pan-European warranty-supported countries where the product is not for sale: Belgium, Cyprus, Denmark, Estonia, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Austria, Croatia, Czechia, Finland, Netherlands, Portugal, Slovakia, Slovenia, and Sweden.

*The commencement time of the warranty service in a country/region is subject to the time when the product is for sale in that country/region.

3. Applicable Cases

Type	Warranty Policy	Country/Region Where the Product Is Purchased	Cross-country/region Warranty
Basic benefits	Return/Replacement	Supported	Not supported
	In-warranty repair	Supported	Supported
	Out-of-warranty repair	Supported	Supported
Value-added benefits	For example, Extended Warranty, Accidental Damage Protection, and more (subject to the value-added benefits supported by each country/region)	Supported	Not supported
Service product purchase	For example, Extended Warranty, Accidental Damage Protection, and more (subject to the service products supported by each country/region)	Supported	Not supported

4. Product Coverage

Category	Subcategory	International Warranty Service
Main device	Main device	Supported
Accessories in the packaging	Charging cradle	Not supported
	Gold titanium metal strap	Not supported
	Strap made of other materials	Not supported

5. Scenarios and Strategies

5.1 Warranty in the local country/region

Follow the existing warranty policies of each country/region. For details, see the warranty policies on the Support official website of each country/region.

5.2 Cross-country/region warranty

5.2.1 Basic warranty period and in-warranty repair of the device

The basic warranty period and in-warranty repair policy are implemented according to the policies of the country/region where the product is purchased. For details, see section 5.3.

5.2.2 Man-made damage service with surviving device warranty

Definition: Despite man-made damages during the warranty period, the repair for the main device can still be covered under warranty if the conditions listed in the following table are met. The following table lists the general rules for renewing warranty for the main device.

Prerequisites	The user agrees to pay a one-off repair fee for man-made damages, the main device is within the warranty period, and the cases in section 5.2.3 are not involved.
Spare Parts That Can Be Replaced	Front cover assembly
	Rear cover assembly
	Mainboard
Warranty Status of the Repaired Main Device	Comply with the warranty policies of the country/region where the device is purchased. For details, see section 5.3.
Warranty Status of Replaced Parts	Comply with the warranty policies for man-made damage service with surviving device warranty in the country/region where the repair is performed. For details, see section 5.3.

5.2.3 Chargeable repair out of the warranty

Definition: If any of the cases listed in the following table occurs during the warranty period, or the warranty period of the main device has expired, the in-warranty service will no longer be provided for the main device. Only the paid components are covered under warranty.

Main Device Status	Potential faults still exist after repair without permission, liquid damage, deformation, warranty period expiration, and man-made damage, and other cases that have been confirmed by the Huawei Customer Service Center to be out of warranty exist.
Warranty Status of the Repaired Main Device	Out of warranty
Warranty Status of Replaced Parts	Comply with the out-of-warranty maintenance policies of the country/region where the repair is performed. For details, see section 5.3.

5.3 Warranty Policies of Each Country/Region

Country/ Region	Basic Warranty Period (Month)	In Warranty				Out of Warranty
		In-Warranty Repair		Man-made Damage Service with Surviving Device Warranty		Out-of-Warranty Repair
		Warranty Period of the Main Device	Warranty Period of Replaced Parts	Warranty Period of the Main Device	Warranty Period of Replaced Parts	Warranty Period of the Main Device	Warranty Period of Replaced Parts
Chinese mainland (excluding Hong Kong, Macao, and Taiwan)	24	Maintain the original warranty period or extend the warranty period by 30 days (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 30 days (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	None	90 days
Poland	24	Recalculate the 24-month warranty period for key components (mainboard or front cover) and maintain the original warranty period for other components.	Recalculate the 24-month warranty period for key components (mainboard or front cover) and maintain the original warranty period for other components.	Recalculate the 24-month warranty period for key components (mainboard or front cover) and maintain the original warranty period for other components.	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	None	24 months for key components (mainboard, front cover, camera lens, and battery) and 90 days for other components
Türkiye	24	Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).	None	6 months
Germany	24	Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).	None	6 months
Bulgaria	24	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	None	90 days
Greece	24	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	None	90 days
Romania	24	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	None	90 days
United Kingdom	24	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	None	90 days
Spain	36	Maintain the original warranty period.	Maintain the original warranty period or extend the warranty period by 180 days (subject to the longer one).	Maintain the original warranty period.	Maintain the original warranty period or extend the warranty period by 180 days (subject to the longer one).	None	3 months
Italy	24	Maintain the original warranty period.	Maintain the original warranty period.	Maintain the original warranty period.	Maintain the original warranty period.	None	3 months
France	24	Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	None	90 days
Russia	24	Maintain the original warranty period.	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	Maintain the original warranty period.	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	None	90 days
Saudi Arabia	24	Maintain the original warranty period.	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	Maintain the original warranty period.	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	None	90 days
United Arab Emirates, Kuwait, and Qatar	24	Maintain the original warranty period or extend the warranty period by 30 days (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 30 days (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 30 days (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	None	90 days
Malaysia, Philippines, Thailand, and Singapore	24	Maintain the original warranty period.	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	Maintain the original warranty period.	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	None	90 days
Indonesia	24	Maintain the original warranty period.	Maintain the original warranty period or extend the warranty period by 30 days (subject to the longer one).	Maintain the original warranty period.	Maintain the original warranty period or extend the warranty period by 30 days (subject to the longer one).	None	30 days
Mexico and Chile	24	Maintain the original warranty period or extend the warranty period by 30 days (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 30 days (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	None	90 days
Japan	24	Maintain the original warranty period.	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	Maintain the original warranty period.	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	None	90 days

*The basic warranty period in the preceding countries/regions is for the main device. The warranty period of accessories such as watch straps and chargers is subject to the general warranty policy of the country/region.

*The in-warranty maintenance period and post-maintenance warranty period of the device in each country/region comply with relevant laws and regulations of the country/region. If there is any conflict, resolve it based on relevant laws and regulations of each country/region.

Appendix: Example of Calculating the Warranty Period of the Main Device and Replaced Parts After Cross-country/region Repair

Country/ Region Where the Device Is Purchased	Country/ Region Where the Device Is Repaired	Device status	Repair Solution	Warranty Rules for the Main Device After Repair	Warranty Rules for the Replaced Parts After Repair	Remarks
Germany	Japan	In warranty	In-warranty repair	Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).	Calculate the warranty period based on the warranty rules of the country (Germany) where the device is purchased.
			Man-made damage service with surviving device warranty	Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).	Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).	Calculate the warranty period of the main device based on the warranty rules of the country (Germany) where the device is purchased. Calculate the warranty period of the replaced parts based on the warranty rules of the country (Japan) where the device is repaired.
			Out-of-warranty repair	None	Warranty period: 90 days	Calculate the warranty period based on the warranty rules of the country (Japan) where the device is repaired.
		Out of warranty	Out-of-warranty repair	None	Warranty period: 90 days	Calculate the warranty period based on the warranty rules of the country (Japan) where the device is repaired.

6. Note

6.1 The above terms are only used to explain the international warranty service that comes with the HUAWEI WATCH | ULTIMATE DESIGN.

¿Ha sido de utilidad?

Sí No

Enviar

Gracias por sus comentarios.