[MY] What to do if my battery is damaged?

Applicable products： PC，Tablet，Wearable，Smartphone
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[MY] What to do if my battery is damaged?

If you are facing a swollen, corroded or leaking battery, battery charging issues, fast drain issues or device overheating issues, don't worry, we are here to support!

Battery Repair Solutions

When you need to replace the device battery or battery component after thorough detection by HUAWEI professional technician, you can repair/replace your faulty battery according to the HUAWEI Care service or any suitable on-going activities.

1. Claim the purchased or gifted HUAWEI Care product to repair

Service product

Applicable Product Category

Device Benefit Query

HUAWEI Care
  • Smartphone
  • Tablet
  • PC
  • Wearable
  • If you have the device SN, you can check whether the benefit is valid or not via HUAWEI official website or My HUAWEI App or HUAWEI Hotline.
  • If you don't have the device SN, you can visit the nearest HUAWEI Authorized Service Center to confirm and the service center will repair the device according to the actual warranty condition.
 

2. Participate in suitable activities to repair

If your faulty device does not have the valid benefits or the benefits have expired, you can participate in battery repair activities launched by HUAWEI.

Please carefully check the applicable models and participation conditions of the following activities in detail, and select the offer suitable for your device.

Activity

Activity Content

Service Methods

Participation Conditions

HUAWEI Service Day - Labor Free

On HUAWEI service days, the labor fee is free of charge. You only need to pay the spare parts fee.
  • Appointment
  • Walk-in

Within the validity period, this benefit will be available to each product (subject to the SN) for once.

Battery Replacement

Your phone, tablet or PC battery can be replaced at a lower price under this battery offer. Click now and get a new original battery from RM79.

  • Original Battery: Good quality, safe and reliable
  • Lower Price: Replace battery starting from RM79, no additional charges
  • 90 Days Additional Warranty: Additional 90 days of warranty for newly replaced battery
  • Battery Replacement event for smartphone is valid at all HUAWEI Authorized Service Centres.
  • Under this Battery Replacement promotion, customers are entitled to replace the battery of selected HUAWEI device models at the selected HUAWEI Authorized Service Centres during the Campaign Period. Please search for your device on the list of eligible models and price list. The stock of battery is subject to availability and on a first-come-first-served basis.
  • The Battery Replacement promotion is only applicable to battery replacement, excluding other repair or maintenance services (which will be separately quoted by ASC).
  • The price of RM79/RM99/RM199 under this promotion is inclusive of both price for the battery and labour charge for battery replacement.
  • The replaced battery is entitled to an additional 90 days warranty starting from the collection date. The warranty does not cover damage resulting from mishandling/human induced damage.
  • HUAWEI Battery Replacement (Purchase from HUAWEI Consumer Website)
  • Each purchase of "Battery Replacement" product from the HUAWEI Consumer Website is valid for a period of 181-day from the date of purchase.
  • If the purchased product from (HUAWEI Official Website) is not claimed within the 181-day validity period, please contact HUAWEI Support for processing of payment refund. Depending on the payment method, supporting documents may be required by the payment operator in order to initiate the refund process.

Battery Maintenance Guide

To make the best use of your battery, do not expose the device to high temperature or high voltage scenarios. Below are some detailed suggestions:

  • Do not place your device in a high-temperature environment (>45°), in direct sunlight, or in close proximity to a heating device, such as a heater or oven.
  • Do not use the device in high-temperature environment, in direct sunlight, or in close proximity to a heating device, such as a heater or oven (Device operating Temperature is between 0 ℃ to 35 ℃)
  • Do not use your device (especially to run power-intensive gaming or video apps) while it is charging, in order to prevent overheating.
  • Disconnect the charger from your device when it is fully charged.

For more information, please refer to the below articles:

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