The alarm does not go off as scheduled or there is no alert tone on my HUAWEI phone/tablet
| The alarm does not go off as scheduled or there is no alert tone on my HUAWEI phone/tablet |
Perform the following to troubleshoot:
If the alarm does not ring when it goes off after your phone is powered on
Adjust the alarm volume.
Go to /Sounds & vibration and drag the slider to adjust the alarm volume. Check whether the ringtone file can be played properly. If not, switch to a different ringtone.
Clear the cache.
Open Settings, search for and access Apps, find Clock, and go to . Then, Add the Alarms again.
If alarms do not ring when the phone is powered off
Allow alarms to ring when the phone is turned off.
After setting the alarms, press and hold the Power button to go to the Power-off/Restart screen. Touch Power off, check the option Alarms go off when powered off, and touch Power off.
If the issue persists:
If the issue persists, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance. We will do our best to address your needs.