Unable to use Excel, Word, and PowerPoint after the Microsoft Office package has been installed

Applicable products: PC
Applicable products:
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Unable to use Excel, Word, and PowerPoint after the Microsoft Office package has been installed

Problem:

After the user has installed the Microsoft Office package, they right-click any blank area on the desktop but are unable to find Microsoft PowerPoint Presentation, Microsoft Excel Worksheet, or Microsoft Word Document.

Cause:

This happens because the user did not select to download Word, Excel, and PowerPoint as default.

Solution:

Method 1:

  1. Press the Win and R keys at the same time to display the Run window, enter the regedit command, and click OK to open Registry Editor.

  2. Enter Computer\HKEY_CLASSES_ROOT\.docx in the search box and press Enter. Double-click (Default), enter Word.Document.12 under Value data, click OK. Then, when you right-click any area on the desktop, you will be able to find Microsoft Word Document.

  3. Enter Excel.Sheet.12 under Value data and click OK. You will then be able to find Microsoft Excel Worksheet after you right-click any area on the desktop.
  4. Enter PowerPoint Show.12 under Value data, and click OK. You will then be able to find Microsoft PowerPoint Presentation after you right-click any area on the desktop.

Method 2:

  1. Visit the website https://store.office.com/myaccount.
  2. Log in with your Microsoft account.
  3. Click Install on the right side of the screen and follow the instructions to install corresponding apps.

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