The touchpad of my HUAWEI computer sometimes does not respond to touch commands

Applicable products： PC

Applicable products：

The touchpad of my HUAWEI computer sometimes does not respond to touch commands

Problem		Cause
Problem 1	The touchpad sometimes does not respond to touch commands.	The touchpad feature is disabled. The touchpad driver is disabled or unstable. The Windows OS is faulty.
Problem 2	The menu is not displayed on the desktop after the user presses the right button on the touchpad.	Windows Explorer is abnormal.
Problem 3	After the user connects the computer to a mouse, goes to Settings > Devices/Bluetooth & devices > Touchpad, deselects Leave touchpad on when a mouse is connected, and disconnects the mouse from the computer, the touchpad cannot be used.	This issue is caused by incompatibility of the third-party software virtual mouse driver (HID-compliant mouse).
Problem 4	There is no Touchpad option in Settings > Bluetooth & devices.	The system fails to identify the touchpad, and the touchpad driver is not properly loaded.

Solution

Solution to Problem 1:
1. Check and enable the Touchpad feature.
  1. Press Win () + I to open the Settings window (or click the Windows icon on the desktop, and click Settings ()), and select Bluetooth & devices (or Devices).
  2. Click Touchpad.
  3. Enable Touchpad and select Leave touchpad on when a mouse is connected.
2. Right-click the Windows icon in the lower left corner to open Device Manager. Expand Human Interface Devices, right-click HID-compliant touch pad, and select Enable device from the shortcut menu. If the issue persists, right-click HID-compliant touch pad, select Uninstall device, restart the computer, and try again.
  1. If HID-compliant touch pad is not available, disconnect the power supply and all external devices, and press and hold the Power button for more than 10 seconds to restart the computer. If the issue remains unresolved, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.
3. Update the BIOS firmware to the latest version via Huawei PC Manager.
  1. Before updating the BIOS (basic input/output system), make sure that the following conditions are met:
  2. The current system BIOS version is earlier than the target BIOS version.
  3. The system battery level is greater than 30%.
  4. The computer is only connected to a standard power adapter.
  1. Open Huawei PC Manager and go to Optimization > Drivers.
  2. In the list of drivers to be updated, select BIOS and click UPDATE.
Solution to Problem 2:
Restart Windows Explorer.
Solution to Problem 3:
Press Win () + X. Go to Device Manager > Mice and other pointing devices, right-click HID-compliant mouse, and select Disable device or Uninstall device.

By default, the system allows only one virtual mouse driver. Third-party software can map multiple virtual mouse drivers. If multiple virtual mouse drivers exist, disable the virtual mouse drivers one by one to see if the issue is resolved. If the issue is resolved after certain virtual mouse drivers are disabled, right-click the invalid virtual mouse drivers and choose Uninstall device.
Solution to Problem 4:
1. Right-click the Windows icon in the lower left corner to open Device Manager. Expand Human Interface Devices, right-click HID-compliant touch pad, and select Enable device from the shortcut menu. If the issue persists, right-click HID-compliant touch pad, select Uninstall device, restart the computer, and try again.

If the issue persists

If the issue persists, back up your data in advance, activate your Office account, and use F10 to restore your device to its factory settings. If the issue remains unresolved, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance. (Tip: Feel free to call the Huawei consumer service hotline for assistance before going to a Huawei Customer Service Center.) We will do our best to address your needs.

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