[HUAWEI] My band/watch screen does not turn on when I raise my wrist

Applicable products: HUAWEI TalkBand B6,HUAWEI Band 4 Pro,HONOR Band 5 Sport,HUAWEI TalkBand B3 Lite,HUAWEI Band 3e,HUAWEI WATCH GT 3 SE,HUAWEI WATCH 2 Classic,PORSCHE DESIGN HUAWEI Smartwatch,HUAWEI WATCH D,HUAWEI WATCH GT 3 Pro,HUAWEI TalkBand B3,HONOR MagicWatch 2,HUAWEI Band 6 B10,HUAWEI WATCH GT Runner,Honor BAND 4 Running,PORSCHE DESIGN | HUAWEI Smartwatch,HUAWEI WATCH GT 2e,HUAWEI WATCH GT,HUAWEI WATCH FIT,HONOR Watch GS Pro,HUAWEI Talkband B5,HUAWEI WATCH GT 2 Pro,HONOR Band 5,HUAWEI WATCH 2,HONOR Band 6,HONOR Band 5i,HUAWEI WATCH 3,HUAWEI WATCH FIT 2,Honor Watch Dream,HUAWEI Band 4e,HUAWEI BAND 3 Pro,HUAWEI WATCH 3 Pro,Honor Band 3,Honor Watch Magic,HUAWEI WATCH FIT new,HUAWEI Band 6,HUAWEI Band 3,HUAWEI Band 2,HUAWEI Band 4,HONOR Watch ES,HUAWEI Band 6 Pro,PORSCHE DESIGN | HUAWEI WATCH GT 2,HUAWEI WATCH FIT mini,HUAWEI WATCH GT 2,Honor Band 4,HUAWEI Band 2 Pro,HUAWEI WATCH GT 3
Applicable products:
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[HUAWEI] My band/watch screen does not turn on when I raise my wrist

If this issue occurs, perform the following steps to troubleshoot it:

  • Enable Raise to wake.

    Go to the Devices screen of the Huawei Health app, touch Device settings, and enable Raise to wake. If you are using the HUAWEI Band 4e, enable both Raise to wake and Rotate to switch screen.

    If you are using a HUAWEI WATCH 3 Series watch, enable Raise to wake (which is normally enabled by default) by going to Settings > Accessibility features > Gesture > Raise to wake > Raise to wake.

  • Disable Do not disturb or Schedule.

    Swipe down on the device's home screen to open the shortcut menu, and turn off the switch for Do not disturb, or go to Settings > Do not disturb to disable Do not disturb or Schedule.

  • Exit sleep status/Sleep mode.

    To ensure that your sleep is not affected by light from the screen, the Raise to wake feature is unavailable when you are sleeping. When you just wake up, your watch/band is still in Sleep mode, so the Raise to wake feature will be unavailable. Press the side button on your watch/band or the virtual button on your band to exit Sleep mode and try using the Raise to wake feature again.

    When you are inactive, your watch/band will enter Sleep mode by default. In this case, you will not be able to raise your wrist to wake the screen.

    If you are using a HUAWEI WATCH 3 Series watch, disable Sleep mode by swiping down from your device's home screen to open the shortcut menu and disable Sleep mode.

  • Disable the standby watch face.

    If you have set a standby watch face, disable it on the settings screen and try using the Raise to wake feature again.

  • Update your watch/band.

    Check whether your watch/band is running the latest version. If not, update it to the latest version and try again.

  • Restart your watch/band and reconnect it to the Huawei Health app.
  • Restore your watch/band to its factory settings.

    Restore your band/watch to its factory settings, and try again. Restoring your band/watch to its factory settings will clear all data on it, please sync your data to the cloud before doing so.

  • If the issue persists

    If the issue persists, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.

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