My HUAWEI body fat scale cannot measure my body fat percentage/Incomplete measurement data
| My HUAWEI body fat scale cannot measure my body fat percentage/Incomplete measurement data |
Preconditions for body fat percentage data availability:
- If you're using a HUAWEI Scale 3 Pro, make sure to step onto the scale barefoot and pull the handle up for comprehensive data including body fat percentage and heart rate. Otherwise, only your weight and BMI will be available in the Huawei Health app.
- Body composition measurements are not supported for users of certain age groups. Such users will only obtain their weight and heart rate data from a scale, with their body fat percentage displaying as "----".
- HUAWEI Scale 3 Pro: Body composition measurements are not supported for those aged under 6 or over 80.
- Other scale models: Body composition measurements are not supported for those aged under 18 or over 65.
Check your personal information
Check whether your personal information (such as gender, date of birth, height, and weight) is correctly set. To do so, go to Huawei Health > Me > Profile. Make sure not to set gender to Prefer not to say. Once the settings are done, you'll need to perform an online measurement via Huawei Health, so that the scale can identify your information.
Perform a measurement in the correct manner
- Place the scale on a sturdy, flat surface. Make sure that the feet of the scale are not placed in the gaps between the bricks.
- Make sure your feet are dry and that the scale is clean, with no dirt or water stains. Wear light clothes and stand barefoot on the scale's electrode plates. Failing to do so can affect measurements such as body fat percentage and bone mineral density. Stand straight and keep still throughout the measurement process.
- Your scale will first measure your weight, and then, after your weight data stops flashing, go on to measure other health data, such as your body fat percentage (when
is lit up) and heart rate (when 
is lit up). Wait until the measurement is complete before stepping off the scale.
Check whether your soles are too dry or hardened
To prevent inaccurate readings, make sure your feet are not too dry, especially if you have calluses. Apply moisturizer to your soles and try again.
Check for unassigned data before an offline measurement
- For an offline measurement, if two or more users in the Weight management card of the Huawei Health app have a weight difference of 2–3 kg, body fat percentage data is only available after you check and confirm the unassigned weight data.
To do so, go to Huawei Health > Health > Weight management, and tap
in the upper right corner and then Unassigned data.
If the issue persists
In the Huawei Health app, navigate to the device details screen, restore your scale to its factory settings, and link it with the app again.
A factory reset will unlink the scale from Huawei Health on your phone and clear all user information and data from the scale. Exercise caution before proceeding.
If the issue remains unresolved, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance. We will do our best to address your needs.