My HUAWEI body fat scale cannot measure my body fat percentage

Check your personal information

Check whether your personal information (such as gender, date of birth, height, and weight) is correctly set. To do so, go to Huawei Health > Me > Profile. Make sure not to set gender to Prefer not to say. Once the settings are done, you'll need to perform an online measurement via Huawei Health, so that the scale can identify your information.

Perform a measurement in the correct manner

Refer to the instructions here to assume the standard posture for a measurement.

Your scale will first measure your weight, and then, after your weight data stops flashing, go on to measure other health data. The measurement is complete when your weight and body fat percentage are displayed alternately. Make sure to wait till your body fat percentage shows on the scale before stepping off the scale.

Check whether your soles are too dry or hardened

Apply moisturizer to your soles and try again.

Check for unassigned data before an offline measurement

• For an offline measurement, if two or more users in the Weight management card of the Huawei Health app have a weight difference of 2–3 kg, body fat percentage data is only available after you check and confirm the unassigned weight data.

  To do so, go to Huawei Health > Health > Weight management, and touch in the upper right corner and then Unassigned data.

If the issue persists

In the Huawei Health app, navigate to the device details screen, restore your scale to its factory settings, and link it with the app again.

A factory reset will unlink the scale from Huawei Health on your phone and clear all user information and data from the scale. Exercise caution before proceeding.