My HUAWEI body fat scale cannot measure my body fat percentage/Incomplete measurement data

I. Check whether your body fat scale supports measuring body fat percentage for your age

Different models of body fat scales have different restrictions on the age range. If you're outside this range, the body fat percentage cannot be measured (only the weight/heart rate will be displayed).

II. Check your personal information settings in the Huawei Health app

1. Open the Huawei Health app and go to Me > Profile.
2. Make sure that the gender, date of birth, height, and weight are correct.
3. Do not set the gender to Prefer not to say. Otherwise, the body fat percentage calculation will be affected.
4. Once the settings are complete, perform an online measurement in the app (with an Internet connection) so that the scale can sync your personal information.

   

III: Standard measurement procedure

• Placement environment: Ensure that the body fat scale is placed on a sturdy, flat surface, and that the scale feet are free of foreign objects and are not placed in the gaps between the bricks.

  

• Personal preparation: Ensure that your feet are dry and clean, and that the scale surface is free of water stains. Stand barefoot on the electrode plates (wearing socks or having wet feet may result in missing data). Wear light clothes, stand straight, and keep still.

  

• Measurement process: Measure your weight first (take the stably displayed reading), then measure your body fat percentage, heart rate, and other metrics (if the icon is steady on, the measurement is in progress). Do not step off the scale before all data is measured.

IV. Special case handling

• Dry/Hardened feet: Apply a small amount of moisturizer or hand cream to improve conductivity, and then measure again after your feet are moistened.
• Offline measurement conflict: If there are multiple unclaimed data records with similar weights (differing by 2–3 kg) in the Huawei Health app, the body fat percentage may not be displayed.

  To resolve this, open the Huawei Health app and tap Health, the Weight management card, the menu icon in the upper right corner, and then Unassigned data, to manually check and confirm your data.

V. If the issue persists

In the Huawei Health app, navigate to the device details screen, restore your scale to its factory settings, and link it with the app again.

A factory reset will unlink the scale from Huawei Health on your phone and clear all user information and data from the scale. Exercise caution before proceeding.