FreeArc/FreeBuds SE 3/FreeBuds Pro 4/FreeClip/FreeBuds Pro 3/FreeBuds Pro 2/FreeBuds 6i/FreeBuds 5i/FreeBuds SE/FreeBuds Lipstick/FreeBuds Pro/FreeBuds 4E/FreeBuds 4/FreeBuds Studio/FreeBuds 4i/FreeBuds 3/FreeBuds 3i/FlyPods 3: If you take the earbuds off or put them back on, the audio on the connected PC/large-screen device may not pause or resume, or play from the PC/large-screen device, or there may be no sound when you switch the call audio (such as voice calls in a chat app, or voice messages) between the earbuds and the connected device. We have reported these issues to the relevant vendors. It is recommended that you disable the Smart wear detection feature on your PC/large-screen device.

When the Bluetooth earbuds are connected to a PC running Windows 7, Windows 10, or Windows 11 for media playback or voice calls in a third-party chat app, audio plays from the PC instead of from the earbuds. Perform the following to troubleshoot the issue:

1. Pair the earbuds with the PC: On the PC, open the sound control panel, and enable connection with the HUAWEI XXX Stereo.
   • Method 1: Go to Control Panel > Hardware and Sound > Sound > Manage audio devices. In the displayed window, right-click HUAWEI XXX Stereo and select Connect from the shortcut menu.
   • Method 2: Right-click the volume icon in the lower right corner of the PC screen. In the displayed window, select Sound, then right-click HUAWEI XXX Stereo and select Connect.

2. Set the default playback device: Connect your earbuds to your PC. In the lower right corner of the PC screen, right-click the volume icon. In Output device (or Sound in Windows 10), select the earbud name and select Set as default.

3. Update the PC driver: If the issue persists, download and install the latest Bluetooth driver from your PC manufacturer's official website. Then repeat the preceding steps.
4. Power off and then power on the earbuds or PC, and then reconnect them.
5. There may be compatibility issues with certain PCs. Contact the PC manufacturer for more information.

When you connect your earbuds to an Apple iMac all-in-one computer to make a WeChat call, and the other party cannot hear your voice during the call, go to the bottom of Apple's official website page, and go to About Apple > Contact Apple > Product Feedback to provide feedback.

If the issue persists, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.