| Unable to receive calls on my HUAWEI phone/tablet |
If there are times when your phone/tablet cannot receive calls while the mobile signal is normal, your local carrier's network may be faulty. Contact your local carrier for assistance.
If your phone/tablet cannot receive calls most of the time, follow the steps below to troubleshoot:
Check whether Blocked has been enabled on your phone/tablet
- Open Dialer or Phone, touch
or 
in the upper right corner, go to Blocked > Block rules, and check whether Blocklist has been set. If it has been set, touch and hold down on the number that you wish to receive calls to remove it from Blocklist.
For EMUI 10.1.1: Open Phone, touch
in the upper right corner, touch Blocked, touch the Settings button in the upper right corner, and touch Blocklist. Touch and hold down on a number to remove it from Blocklist. - Touch Call block rules to check whether any of the call blocking functions have been enabled. If so, certain calls will not be connected. It is recommended that you enable or disable these functions as required. If you want all incoming calls to be connected, disable all call blocking functions.
Calls may have been blocked by third-party phone/tablet manager apps on your phone/tablet. If this is the case, please uninstall these apps. It is recommended that you use the pre-installed Blocked feature on your device.
Check whether you have subscribed to your carrier's call barring service
Some carriers provide a call barring service. If you have subscribed to this service, some or all incoming calls will be barred. For details, contact your carrier's customer service team.
Check whether Call forwarding has been enabled for your mobile number
If Call forwarding has been enabled for your mobile number, incoming calls will be forwarded to another mobile number, so you will not receive calls.
Open Dialer or Phone, touch 
or 
in the upper right corner, go to , and check whether call forwarding has been enabled. If it has been enabled, disable Call forwarding, and try again.
Check whether you have subscribed to the VoLTE service (If you have, the HD icon will be displayed on the status bar).
Resubscribe to the VoLTE service, and try again.
If your VoLTE subscription is not working properly, you may fail to receive calls. It is recommended that you contact your local carrier to resubscribe your phone number to the VoLTE service, and then restart your phone/tablet for the subscription to take effect.
If the issue remains unresolved
If the issue remains unresolved, contact the Huawei customer service hotline, or back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.