| Unable to open the camera on my HUAWEI phone/tablet |
If the camera won't open, perform the following steps to check whether the device hardware is faulty:
- Use another third-party camera or social networking app to open the camera. If the issue persists, the device hardware may be faulty.
- Check whether the camera is damaged.
If the device hardware is faulty, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance. We will do our best to address your needs.
If the device hardware is not faulty, perform the following steps to address the software issue:
- Clear camera data or restore the camera to its default settings
- Open Settings, search for and touch Apps, go to Camera > Storage, touch Clear data (this only restores the camera settings and does not delete user data), and try again.
- Restore the camera to its default settings: Go to Camera > Settings > Restore defaults. (After the camera is restored to its default settings, the message Camera needs to access your location will be displayed when you open the camera for the first time. You can select Allowed or Deny as required.)
- Restart the device
Some apps do not release Camera after using it. As a result, the camera may be unable to start. Restart your device and open Camera again.
- Check for system updates
Update your device to the latest system version to ensure optimal camera performance.
- If the issue persists:
If the issue persists or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.