Unable to open the camera on my HUAWEI phone/tablet

If the camera won't open, perform the following steps to check whether the device hardware is faulty:

1. Use another third-party camera or social networking app to open the camera. If the issue persists, the device hardware may be faulty.
2. Check whether the camera is damaged.

If the device hardware is faulty, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance. We will do our best to address your needs.

If the device hardware is not faulty, perform the following steps to address the software issue:

1. Clear camera data

   Open Settings, search for and open Apps, and go to Camera > Storage > Clear data. (This operation only restores the camera settings and does not delete user data.)

2. Restart the device

   Some apps do not release Camera after using it. As a result, the camera may be unable to start. Restart your device and open Camera again.

3. Check for system updates

   Update your device to the latest system version to ensure optimal camera performance.

4. If the issue persists:

If the issue remains unresolved or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.