20% off on Spare Part
  • Extra saving on out-of-warranty repair spare part cost such as cracked screens, liquid damage etc.
  • Applicable for selected models of selected parts. Please click here to check for the after discount's spare part price.
Free Out of Warranty Repair Labor Charge
  • Save RM60 of repair labor fee and pay for parts replacement cost only.
Free Gift
  • Walk in repair customer is entitled to get a free gift after completed repair.
Phone Cleaning & Sterilization
  • Keep your phone clean and germs-free.
Frequently Asked Questions
General
Free Out of Warranty Repair Labor Charge
20% off on Spare Part
Free Gift

Q: What is Together 2020 HUAWEI Summer Service Concierge?

A: Together 2020 HUAWEI Summer Service Concierge is a special promotion which includes 1. Free Out of Warranty Repair Labour Charge, 2. 20% off on Selected Spare Parts, 3. Free Gift. It is to express our gratitude to customers for their selection and support of HUAWEI products.

Q: What is the period of the campaign?

A: Together 2020 HUAWEI Summer Service Concierge will run from 19 June 2020 to 25 June 2020.

Q: I purchased my HUAWEI device in another country, can I participate in the Summer Service Concierge in my current country?

A: No, it is only available for device that purchased in Malaysia only.

Q: How do I participate in Together 2020 HUAWEI Summer Service Concierge?

A: You are required to walk in the listed selected HUAWEI Customer Service Centers to participate in Together 2020 HUAWEI Summer Service Concierge.

Q: Who is eligible to get the Free Out of Warranty Repair Labor Charge?

A: This event is only applicable for walk-in customers, except HUAWEI service centers' employees, dealers, collection points, resellers and/or distributors.

Q: Does the campaign available in all HUAWEI Customer Service Center?

A: It is available in selected HUAWEI Customer Service Center only, please refer to the participating Customer Service Center's information from this webpage.

Q: Which kind of device is eligible for Free Out of Warranty Repair Labor Charge?

A: It is eligible for the repair of all HUAWEI products, including mobile phone, tablet, PC, wearables, accessories, smarthome.

Q: Which models & spare parts are eligible for 20% off on Spare Part?

A: The eligible models and spare parts can be checked from HUAWEI Spare Part Price webpage: https://consumer.huawei.com/my/support/sparepart-price/

Q: Does the price of 20% off on Spare Part including repair labor charge?

A: No, the 20% off is applicable to spare part price only, excluding labor charge. The labor charge will be waive during the campaign. The final repair charges is subject to the quotation of Huawei Customer Service Centers.

Q: Can I enjoy both Free Out of Warranty Repair Labor Charge and 20% discount on spare parts during the campaign?

A: Yes, you can enjoy both exclusive discounts during the campaign.

Q: The spare parts used for repair are original spare parts?

A: Please rest assure that only original spare parts will be used for authorized repair by HUAWEI.

Q: Does the replaced spare parts comes with warranty?

A: The replaced spare parts are entitled for additional 90 days of warranty starting from the collection date. The warranty does not cover damage resulting from mishandling/human induced damage.

Q: What are the conditions to get a Free Gift?

A: All the walk-in customers who completed repair during the campaign period are entitled to get a free gift. The free gift is subject to first come first serve basis and while stock lasts.

Q: Does the free gift come with warranty?

A: The provided gifts does not cover with any warranty.

Click here to view the Terms and Conditions of Together 2020 HUAWEI Summer Service Concierge.