During the update process, the device may get stuck on the update screen. There are several situations to be taken into consideration:
If you have installed a lot of apps on your phone or if you are installing a major version update, the process may take longer than usual.
Wait for the update to finish before using the device.
If the HOTA update package was downloaded a long time ago, the update may fail. In this case, try to download the update package again and resume the upgrade process.
If the update process takes more than 30 minutes, try performing
a forced update via HiSuite:
- download and install the latest version of HiSuite on
- connect the phone to the computer using the standard USB cable
- press the volume down and power button simultaneously
on your phone to enter FASTBOOT mode.
You may have to wait for a few seconds.
- follow the on-screen instructions to perform the forced update.
If the problem is not solved, take your device and the proof of purchase to a Huawei Service Center for assistance.
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