My HUAWEI phone/tablet freezes, is slow, or the joystick does not work during gameplay
| My HUAWEI phone/tablet freezes, is slow, or the joystick does not work during gameplay |
Use a stable network
When you are playing a game, if the network signal color on the game screen turns yellow (indicating a poor network) or the real-time network speed is slow indicated by the status bar on your phone/tablet, the game may freeze or go offline. The suggestions are as follows:
Display real-time network speed in the status bar: Open Settings, then search for and enable Display network speed.
- Play games over a Wi-Fi network.
- If you are using a non-Wi-Fi network, add the game to AppAssistant, and enable Zero Interruptions. This prevents incoming calls, SMS messages, and MMS messages from affecting network quality to ensure a better game experience.
Add games to AppAssistant: Open Settings, search for and access AppAssistant, select Game Space, add games by touching Add, enable Zero Interruptions (by touching Uninterrupted Gaming) in the lower right corner or upper left corner, and ensure that Game Acceleration is enabled.
- When you are surfing the Internet in a fixed place, to avoid network freezing caused by switching between Mobile network and Wi-Fi, you can search for and access WLAN+ in Settings, and disable WLAN+.
Disable Power Saving mode
If your phone/tablet is in Power Saving mode, or has low battery level, it will degrade its performance to save battery power. It is recommended that you disable this mode and ensure that the battery level is higher than 20%. The operation is as follows:
Go to Optimizer/Tablet Manager > Battery (the battery icon in the lower left corner), and ensure that Power Saving mode is turned off.
Close apps running in the background or clear storage space
Running many apps at the same time will cause frame freezing. Before playing games, you can clear unnecessary apps to ensure that the system runs smoothly. The operation is as follows:
- Close background apps: Go to the recent tasks screen on your phone/tablet, and touch the trash can icon to close all apps running in the background.
- Clean up storage space: For details, please refer to A message is displayed indicating that the remaining storage space of my HUAWEI phone/tablet is insufficient to clear the storage space of your device.
Adjust the game image quality and refresh rate
If the image quality or refresh rate is too high, a large number of processor resources will be occupied, causing stuttering. It is recommended that you adjust the image quality and refresh rate and try again. The settings vary depending on the game.
Uninstall the app and install it again
To uninstall an app, touch and hold the app icon on the home screen and touch Uninstall. Then go to HUAWEI AppGallery to download and install the app again.
This will delete app data. It is recommended that you back up your app data in advance.
Prevent the device from overheating
It is recommended that you fully charge your device before playing games. Playing games while charging your device may cause it to overheat, and cause the frame rate to decrease and the game to run slowly.
If the issue remains unresolved
If the issue persists or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.