My HUAWEI phone/tablet displays a message indicating that the storage space is insufficient

Applicable products： Tablet，Smartphone
Applicable products：
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My HUAWEI phone/tablet displays a message indicating that the storage space is insufficient

If the device displays a message indicating insufficient memory, open Settings and check the Storage space.

Scenario 1: The used storage space is greater than 90%

If the used storage space is greater than 90%, a prompt will be displayed, asking you to clean up the storage space. Perform the steps below to troubleshoot.

Fast space release

Clean up storage space

  1. Go to Settings > Storage > Clean up and refer to Clean Up Phone Storage to release storage space. Also, open Optimizer/Tablet Manager, tap the Settings icon () in the upper right corner, and turn on the switch for Auto-cleanup.
  2. Uninstall apps you rarely use. Installing too many apps may consume a large amount of storage space.
  3. Clear the Recently deleted files in Files and Gallery to free up space. (The files cannot be restored after being deleted. Exercise caution when performing this operation.)
  4. Open an app that consumes a large amount of storage space and clear the app data. For details, contact the corresponding customer service.

Delete sub-user accounts/PrivateSpace

Adding multiple user accounts or enabling PrivateSpace will take up storage space on your device. It is recommended that you delete user accounts that you do not use or delete PrivateSpace.

Ignore this solution if you have not created multiple user accounts or PrivateSpace or these features are not supported on your device.

Deep cleanup

Back up Gallery data to Cloud

If the memory is insufficient, you can back up Gallery data to Cloud.

Go to Settings > HUAWEI ID > Cloud > Apps that use Cloud > Gallery, open Sync Gallery, and select the albums you wish to sync to release the local storage space.

Move large files to an external memory card or USB flash drive

  • If your device supports an external memory card, it is recommended that you move your photos, audios, videos, documents, and other files from Internal storage to a memory card to free up storage space. The operation is as follows:

    Go to Files > Browse > Phone/My tablet (internal storage), tap and hold the file you want to move, and tap Move to transfer it to the external memory card.

    Due to performance and data security reasons, users cannot install third-party apps to an external storage device, or move installed apps from internal storage devices to an external storage device.

Scenario 2: The used storage space is less than 90%

If the used storage space is less than 90% but a prompt is still displayed, asking you to clean up the storage space, the possible causes are as follows.

You have visited websites that promote apps in the browser.

You may have accidentally visited websites that create this type of alert and are intended to promote their device optimizer apps. It is recommended that you clear the browser cache in the browser settings and then update the virus library of Optimizer/Tablet Manager to block such websites.
  • Go to Optimizer/Tablet Manager > , tap Auto-update cleanup database, and set it to Wi-Fi and mobile data. This operation will consume a small amount of mobile data.

    If your tablet does not support SIM cards, go to Tablet Manager > > Auto-update cleanup database, and set it to Wi-Fi only.

System update failed

If a system update on your device fails due to insufficient storage space, free up storage space as prompted to make room for the update.

If the issue persists, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance. We will do our best to address your needs.

If the issue persists

If the problem remains unresolved or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. Alternatively, back up your data, and bring your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.

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