My HUAWEI phone/tablet freezes, is slow, or the joystick does not work during gameplay

1. Use a stable network

When you are playing a game, if the network signal color on the game screen turns yellow (indicating a poor network) or the real-time network speed is slow indicated by the status bar on your phone, the game may freeze or go offline. The suggestions are as follows:

1. Play games over a Wi-Fi network.
2. If you are using a non-Wi-Fi network, add the game to AppAssistant, and enable Zero Interruptions. This prevents incoming calls, SMS messages, and MMS messages from affecting network quality to ensure a better game experience.
3. When you are surfing the Internet in a fixed place, to avoid network freezing caused by switching between Mobile network and Wi-Fi, you can search for and access Wi-Fi+ in Settings, and disable Wi-Fi+.

The operation is as follows:

• Display real-time network speed in the status bar: Open Settings, search for and enable Display network speed.
• Add games to AppAssistant: Open Settings, search for and access AppAssistant, select Game Space, add games by touching Add, enable Zero Interruptions (by touching Uninterrupted Gaming) in the lower right corner or upper left corner, and ensure that Game Acceleration is enabled.

2. Disable Power Saving mode

If your phone/tablet is in Power Saving mode, or has low battery level, it will degrade its performance to save battery power. It is recommended that you disable this mode and ensure that the battery level is higher than 20%. The operation is as follows:

Go to Optimizer/Tablet Manager > Battery (the battery icon in the lower left corner), and ensure that Power Saving mode is turned off.

3. Close apps running in the background or clear storage space

Running many apps at the same time will cause frame freezing. Before playing games, you can clear unnecessary apps to ensure that the system runs smoothly. The operation is as follows:

• Close background apps: Go to the recent tasks screen on your phone/tablet, and touch the trash can icon to close all apps running in the background.
• Clean up storage space: For details, please refer to A message is displayed indicating that the remaining storage space of my HUAWEI phone/tablet is insufficient to clear the storage space of your device.

4. Prevent the device from overheating

It is recommended that you fully charge your device before playing games. Playing games while charging your device may cause it to overheat, and cause the frame rate to decrease and the game to run slowly.

5. If the issue remains unresolved

If the issue remains unresolved or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.