My HUAWEI phone/tablet freezes, is slow, or the joystick does not work during gameplay

If a single app freezes:

• The app server may be faulty. Contact the app developer or check the official announcement.
• Uninstall the app (note that this will delete app data, so back up your data in advance) and reinstall it from HUAWEI AppGallery.

If multiple apps freeze (specific symptoms: such as response delay or joystick failure):

• Update your apps and system to ensure optimal compatibility and performance.
  • Update all apps to their latest versions via HUAWEI AppGallery.
  • Open Settings, and search for and access Software update to update your system to the latest version (known issues are usually fixed in the latest version).
• If the issue persists, perform the following steps:

Network Optimization Guide

1. Check real-time network speed monitoring

Open Settings, search for and enable Display network speed to monitor the current network speed in the status bar. A low network speed may cause game freezing or disconnection.

2. Enable uninterrupted gaming

This mode improves CPU/GPU performance and restricts network services such as incoming calls, SMS messages, and MMS messages.

1. Open Settings, search for and access AppAssistant, and select Game Space.
2. Tap Add to add the game to the list.
3. Enable Zero Interruptions (or Uninterrupted Gaming) in the lower right corner or upper left corner and ensure that Game Acceleration is enabled.

3. Disable WLAN+

When using Wi-Fi in a fixed location, disable this feature to prevent frequent network switching between Mobile network and Wi-Fi, which can reduce stuttering.

Procedure: Open Settings, search for and access WLAN+, and disable the feature.

4. Handle other network issues

If the network exception persists, refer to the following knowledge to rectify it:

Internet access using mobile data is slow on my HUAWEI phone/tablet

My HUAWEI phone/tablet has weak Wi-Fi signals, stuttering issues, and slow network speed

Performance Improvement Guide

1. Avoid playing games while charging the device

Device temperatures rise during charging, which can trigger CPU/GPU throttling and result in game stuttering.

• Remove the phone case to dissipate heat.
• Play games after the device is fully charged. Avoid playing games while charging the device.

2. Disable Power saving mode

Power saving mode and low battery will reduce device performance to save power, which may affect game smoothness.

• Go to Settings > Battery and disable Power Saving mode.
• Keep the battery level above 20% for optimal gaming experience.

3. Close apps running in the background and clear storage space

Adjust the game image quality and refresh rate

In game settings, lower the resolution and frame rate, and disable anti-aliasing and shadows to reduce the load on the processor and improve the stability of the frame rate. (The settings may vary depending on the game.)

If the issue persists

If the issue remains unresolved or you encounter any difficulties, please call the Huawei customer service hotline for assistance.

To learn more

My HUAWEI phone/tablet freezes or experiences lag