Update failure on my HUAWEI phone/tablet
| Update failure on my HUAWEI phone/tablet |
If your phone/tablet fails to update to EMUI 15.X or earlier, perform the following:
If you cannot receive the system update installation package, refer to Unable to receive system update notifications on my HUAWEI phone/tablet.
After removing the SD card, make sure that the battery level of the device is higher than 20% and the memory is sufficient. If the update still fails after the preceding conditions are met, perform the following operations:
- Unable to download the update package
- The device gets stuck on the update screen or the startup screen on which the logo displays, during an update
- The phone is stuck on the logo screen after an update
- A message displays indicating that the update fails, and English text in red is displayed on the startup screen
Unable to download the update package
When downloading the update package, the progress bar does not respond for a long time, or messages such as "Download failed", "Installation package verification failed", "Server unavailable, please try again later", and "Installation package parsing failed" display. This may be caused by an unstable or restricted network connection. To resolve this issue, perform the following steps:
- Open Settings, search for Apps, find System update or Software update in the app list, go to , restart the device, and download the update package again when the network environment is good.
- If the download still fails, back up your data, restore your device to its factory settings, and try again.
The device gets stuck on the update screen or the startup screen on which the logo displays, during an update
- It takes time for updates to complete, especially when there are a large number of apps on the device, or when the update package is large. Remember to be patient, and wait for the update to complete.
- If you press and hold the Power button or perform other operations on your phone during the update, your device will re-enter the update screen. Please be patient, and wait for the update to complete.
- If the update still fails, use HiSuite to restore the system.
The phone is stuck on the logo screen after an update
- If your phone is stuck on the logo screen for an extended period of time, charge it for at least 30 minutes, then check to see if you can power it on.
- If the phone still cannot be powered on properly, press and hold the Power button for 10 seconds to force restart it (for the Mate 40 series, press and hold the Power and Volume down buttons for more than 10 seconds).
- If the issue persists, restore the system.
A message displays indicating that the update fails, and English text in red is displayed on the startup screen
If any of the following situations occurs during the update, it is recommended that you restore the system.
- Update fails, and red text displays on the startup screen, rather than redirecting to the home screen.
- During the update, the device automatically restarts and then enters the update screen. The message "Software install failed" displays along with a red exclamation mark.
Restore the system
Restoring the system may erase your personal data. If your device can be powered on, remember to back up your data immediately.
Restore the system via eRecovery
- Connect the device to a charger, ensure that the device is being charged. Power it off, and press and hold down on the Volume up and Power buttons. Once the device vibrates, go to Update mode > eRecovery mode/eUpdate mode. (To trigger eRecovery mode/eUpdate mode on Mate 30 Pro and Mate 30 RS that do not have physical Volume buttons, press the Power button 5 times consecutively after the phone vibrates during startup.)
- Go to Download latest version and recovery > Download and recovery to have your device search for available Wi-Fi networks. The update package will be automatically downloaded once you are connected to an available Wi-Fi network.
- Once automatically downloaded, the device will restart to complete the update. The update may take a short while. Remember to avoid using your device during this process.
Restore the status via HiSuite
Some devices do not support system recovery using HiSuite.
If it is supported on your device, update HiSuite to the latest version on your computer by visiting the official website: https://consumer.huawei.com/en/support/hisuite/.
If the issue remains unresolved
If the issue persists or your device cannot be operated, the hardware may be faulty. Back up your data and take your device and purchase invoice to an authorized Huawei Customer Service Center for assistance. We will do our best to address your needs.